IT Analyst

Job DetailsJob Location: Chandler, Arizona - Chandler, AZEducation Level: 2 Year DegreeTravel Percentage: NoneWe are seeking an experienced IT Analyst to provide onsite technical support and maintain critical manufacturing IT systems in a production environment. This individual will serve as the primary point of contact for desktop support activities while also supporting infrastructure systems that enable manufacturing operations. The ideal candidate will possess strong technical troubleshooting skills, experience with Windows-based environments, and the ability to work independently in a fast-paced industrial setting.

Key Responsibilities

Desktop & End-User Support

Lead onsite IT desktop support activities for employees at the Chandler, AZ facility.
Diagnose and resolve hardware, software, operating system, network, and mobile device issues.
Support Windows 10 and Windows 11 operating systems and a variety of business applications.
Stage, configure, deploy, and support IT assets, including desktops, laptops, and mobile devices.
Manage and maintain inventory of IT equipment and assets.

Infrastructure Support

Support manufacturing infrastructure environments consisting of:

VMware virtual machines
Windows servers and workstations
SAN storage systems
Backup and recovery platforms

Maintain and troubleshoot systems supporting

Microsoft SQL Server

Microsoft IIS

Rockwell FactoryTalk

Other manufacturing and operational technologies

Security & Compliance

Execute quarterly patch management cycles and periodic security updates.
Support security and compliance requirements within the process control computing environment.

Manage computer room operations, including

UPS backup power systems
Environmental monitoring
Housekeeping standards
Audit and compliance readiness

Ensure timely completion of process audits and compliance-related activities.

Collaboration & Continuous Improvement

Collaborate with global IT teams to share technical knowledge, best practices, and support strategies.
Develop and maintain an understanding of business operations and manufacturing processes.
Continuously improve technical skills and stay current with emerging technologies and changing business requirements.
Identify risks, troubleshoot complex issues, and recommend effective solutions.

Required Qualifications

Minimum of 3 years of experience in an IT support, infrastructure, or systems administration role within a business environment.

Strong knowledge of

Windows operating systems (Windows 10 & 11)
Microsoft SQL Server administration and troubleshooting
VMware virtualization technologies
Computer hardware and lifecycle management

Experience supporting networking, mobile devices, and enterprise software applications.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to work independently and manage multiple priorities in a dynamic environment.
Excellent decision-making, communication, and customer service skills.
Must be legally authorized to work in the United States without sponsorship.

Preferred Qualifications

Bachelor's degree from an accredited college or university.
Experience supporting manufacturing, industrial, or operational technology (OT) environments.
Familiarity with Rockwell FactoryTalk and manufacturing control systems.
Experience supporting SQL Server, IIS, storage platforms, and backup solutions in a production environment.

Qualifications