Parking Facility Supervisor (62573)

Job DetailsJob Location: Memphis Fast Park - Memphis, TN 38116Position Type: Full TimeEducation Level: NoneSalary Range: $17.00 - $18.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: ManagementParking Supervisor – Fast Park

Pay Rate: $17.00 – $18.00 per hour
Schedule: Must be able to work evenings and weekends; schedule flexibility required

Job Purpose

The Parking Supervisor oversees the daily operations of a Fast Park parking facility to ensure efficient operations, excellent customer service, and a safe, well-organized environment. This role is responsible for supervising staff, maintaining operational standards, and ensuring compliance with company policies and procedures.

Key Responsibilities

Greet customers and assist with parking procedures, directions, questions, and issue resolution
Manage traffic flow within the parking facility to maximize space utilization and minimize congestion
Supervise parking attendants, including training, scheduling support, and performance feedback
Monitor facility security and report suspicious activity or safety concerns
Enforce parking regulations and company policies, issuing warnings or citations when necessary
Handle cash and credit card transactions, ensuring accurate accounting and reconciliation
Maintain cleanliness and organization of the facility, including light cleaning and reporting maintenance needs
Assist with shuttle operations to ensure timely and efficient customer transportation
Deliver exceptional customer service and professionally resolve customer complaints
Communicate effectively with staff, management, and customers
Complete daily reports and administrative tasks as required
Adhere to all safety policies and promote a safe work environment
Perform other duties as assigned by management

Employee Benefits

Medical coverage (PPO or HDHP options)
Dental
Vision
Health Savings Account (HSA)
Basic Life / AD&D
Supplemental Life / AD&D

Disability Insurance

Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Paid Time Off (PTO)

Holiday Pay

QualificationsRequired Education

• High School Diploma or equivalent

Required Experience

• Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
• Experience handling cash and credit card transactions.
• Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
• Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to stand for extended periods and work outdoors in various weather conditions.
• Ability to follow established procedures and guidelines.
• Ability to maintain a professional appearance and demeanor at all times.
• Basic math skills.
• Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
• Ability to read and interpret maps and directions.
• Ability to maintain accurate records.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver's license and clean driving record (may be required depending on specific job duties).
• Ability to understand and follow safety regulations.