Redstone Recovery Specialist I PRN

Job DetailsJob Location: San Antonio, TX 78250Redstone Recovery Specialist I

Schedule: PRN

The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.

Why Join Our Team

Competitive pay with opportunities for growth

Flexible scheduling options

Supportive leadership and team-oriented culture

Meaningful role with direct patient impact

Training and advancement opportunities within healthcare operations

Key Responsibilities

Establish and maintain supportive, professional relationships with patients throughout the treatment continuum

Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate

Support patients in adhering to individualized treatment plans

Assist in de-escalating crisis situations using appropriate intervention techniques

Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication

Collaborate with multidisciplinary team members to support coordinated, patient-centered care

Assist case management with discharge planning and continuity of care efforts

Communicate effectively with patients and families regarding expectations, program structure, and treatment progression

Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner

Provide accurate information to prospective patients and families regarding services, expectations, and next steps

Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes

Maintain current knowledge of all Redstone program offerings and services

Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities

Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking

Ensure all documentation meets organizational and regulatory standards

Assist with basic patient care needs as appropriate within scope

Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines

Maintain a clean, safe, and supportive environment for patients

Address patient and family concerns in a professional and empathetic manner

Escalate issues as appropriate to leadership or clinical staff

Promote a positive patient experience aligned with organizational standards

Demonstrate professionalism, accountability, and adherence to organizational policies

Maintain confidentiality in accordance with HIPAA and applicable regulations

Participate in ongoing training and development related to behavioral health and recovery support

QualificationsQualifications

Education: High School diploma or equivalent.

Licenses/Certification

Basic Life Support (BLS)

Food Handler Certification

Experience

Experience working with individuals with mental health and/or substance use disorders preferred

Working knowledge of behavioral health conditions and addiction recovery principles

Demonstrated ability to manage high-stress and emotionally complex situations

Effective verbal and written communication skills

Strong interpersonal and relationship-building skills

Ability to apply basic behavioral health and recovery support techniques

Proficiency in basic computer applications (Email, Microsoft Word, Excel)