Collections Specialist

We are looking for a skilled and motivated Accounts Receivable Collections Specialist who enjoys challenges and thrives in a fast-paced, team environment. This position will be responsible for maintaining customer accounts receivable including, collection of outstanding balances, and resolution of billing and payment discrepancies while providing excellent customer service.

DUTIES & RESPONSIBILITIES:

• Make collections calls to customers in a professional manner while maintaining and improving customer relations
• Utilize collection management software for efficient and effective handling of assigned accounts
• Review customer billing problems and resolve accounts receivable delinquencies in a timely manner
• Research internal and external questions regarding billings, payments, credits, and account balances
• Reconcile and provide updates to management, as appropriate, on assigned account portfolio
• Collaborate with the outside sales team to resolve customer payment issues

KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:

• Knowledge of key Credit and Collections policies and techniques
• Strong professional written and verbal communication skills
• Ability to perform research to ensure accuracy of customer accounts
• Ability to multi-task and prioritize while maintaining high attention to detail
• Identify and complete critical tasks independently and with a sense of urgency
• Strong interpersonal skills and organizational awareness
• Proficient with Microsoft Word and Excel.
• Bilingual language skills are also a plus
• Work will be performed in the corporate office

WORK ENVIRONMENT:

• This position is located at our Corporate Headquarters in Eagan, MN.

MINIMUM REQUIREMENTS:

• Previous business to business collections experience preferred with a minimum of 3 years of experience or equivalent combination of education and experience
• Associates Degree in Business or Accounting preferred

 

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.