About this role
Deine Aufgaben
Onboarding & Agent Activation
- Begleitung neuer Maklerinnen und Makler vom Vertragsabschluss bis zur vollständigen Aktivierung
- Steuerung und Koordination aller Onboarding-Prozesse
- Organisation von Schulungen, Trainings und Launch-Aktivitäten
- Sicherstellung einer schnellen und erfolgreichen Integration neuer Partner
Agent Support & Success
- Erster Ansprechpartner für unsere Maklerinnen und Makler im Tagesgeschäft
- Unterstützung bei operativen Fragestellungen
- Verbesserung der Agent Experience entlang des gesamten Lebenszyklus
- Förderung von Engagement, Produktivität und langfristiger Bindung
Transaktion & Business Support
- Anlage und administrative Begleitung von Immobilientransaktionen auf der Plattform.
- Compliance-Prüfung aller Transaktionsunterlagen sowie aktive Nachforderung fehlender Dokumente.
- Erstellung von Rechnungen an Kunden sowie Abwicklung der Provisionsauszahlungen nach Geldeingang.
Operations & Prozessmanagement
- Optimierung interner Abläufe und Dokumentationen
- Unterstützung von Reporting- und KPI-Prozessen
- Zusammenarbeit mit internationalen Teams
- Sicherstellung einer hohen Servicequalität
Produktivität & Wachstum
- Unterstützung bei Maßnahmen zur Steigerung der Produktivität unserer Makler
- Koordination von Trainings- und Entwicklungsmaßnahmen
- Identifikation von Optimierungspotenzialen innerhalb der Organisation
Das bringst Du mit
- Erste Berufserfahrung in Operations, Customer Success, Backoffice, Office Management oder einer vergleichbaren Funktion
- Idealerweise bereits existierende Erfahrungen aus der Immobilienbranche.
- Ausgeprägte Organisationsfähigkeit
- Strukturierte und selbstständige Arbeitsweise
- Hohe Serviceorientierung
- Sehr gute Deutsch- und Englischkenntnisse
- Sicherer Umgang mit digitalen Tools und CRM-Systemen
Das bieten wir
- Eine Schlüsselrolle in einem stark wachsenden Unternehmen
- Hohe Eigenverantwortung und Gestaltungsspielraum
- Internationales Arbeitsumfeld
- Remote-Arbeit innerhalb Deutschlands
- Direkte Zusammenarbeit mit der Geschäftsführung
- Entwicklungsmöglichkeiten in einem globalen Wachstumsunternehmen
Arbeitsort: Remote / Deutschland
Arbeitszeit: Vollzeit
Vertragsart: Unbefristete Festanstellung
Eintritt: Zum nächstmöglichen Zeitpunkt
Be Part of eXp Germany’s Growth
eXp Realty is one of the fastest-growing real estate companies in the world and operates in more than 25 countries. To support the continued expansion of our German business, we are looking for a full-time Agent Operations Specialist (m/f/d) to support our agents from day one and contribute to their long-term success.
This position combines onboarding, agent success, transaction processing, and process management in a central role within our German team.
Your Responsibilities
Onboarding & Agent Activation
- Support new agents from contract signing through full activation
- Manage and coordinate all onboarding processes
- Organize training, learning sessions, and launch activities
- Ensure a fast and successful integration of new partners
Agent Support & Success
- Act as the first point of contact for our agents in their day-to-day activities
- Provide support with operational questions and issues
- Improve the agent experience throughout the entire agent lifecycle
- Promote engagement, productivity, and long-term retention
Transaction & Business Support
- Set up and provide administrative support for real estate transactions on the platform
- Review all transaction documentation for compliance and actively follow up on missing documents
- Prepare customer invoices and process commission payments once funds have been received
Operations & Process Management
- Optimize internal processes and documentation
- Support reporting and KPI processes
- Collaborate with international teams
- Ensure a high level of service quality
Productivity & Growth
- Support initiatives designed to increase agent productivity
- Coordinate training and development activities
- Identify opportunities for improvement within the organization
What You Bring
- Initial professional experience in Operations, Customer Success, Back Office, Office Management, or a comparable function
- Previous experience in the real estate industry is preferred
- Strong organizational skills
- A structured and self-directed approach to work
- Strong customer and service orientation
- Very good German and English language skills
- Confident working with digital tools and CRM systems
What We Offer
- A key role in a rapidly growing company
- High level of ownership and opportunity to shape processes
- An international working environment
- Remote work within Germany
- Direct collaboration with the leadership team
- Career development opportunities within a global growth company
Location: Remote / Germany
Working Hours: Full-time
Contract Type: Permanent / Unlimited
Start Date: As soon as possible
What eXp provides:
- Monthly technology allowance
- Company supplied equipment; laptop, monitor, headset
- Fully remote environment
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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