About this role
The Claims assistant will be responsible for managing a high volume of claims, ensuring timely resolution, accurate documentation, and strong customer/carrier satisfaction. This role involves reviewing claim submissions, validating documentation, escalating complex cases, and maintaining clear communication with stakeholders. The advisor will also support reporting, data tracking, and claims prevention by identifying trends and recommending process improvements.
Responsibilities
- Review, process, and resolve claims efficiently and accurately.
- Maintain complete and accurate claim documentation in Origami and related systems.
- Communicate claim outcomes and requirements to customers and carriers.
- Escalate complex cases with supporting details to senior team members.
- Track and report claims data for loss prevention and departmental insights.
- Identify recurring issues and recommend preventive measures.
Qualifications
- Bachelor’s Degree or equivalent work experience.
- Prior Logistics or Transportation experience preferred
- Prior experience managing claims
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Ask your AI about this role
Connect Clera once, then ask if it fits you.
Ask about this role
Read the Senior Executive listing at EXL (https://www.getclera.com/jobs/exl-service/senior-executive-u31nmudyc8ig) and tell me whether it fits my profile. Save it for me if it does.
Not connected yet? Takes a minute
One click above pre-fills the connector. Or by hand: Settings > Connectors > Add custom connector, paste https://mcp.getclera.com. Either way, sign in with the account you use on Clera and approve the consent screen.
https://mcp.getclera.comSign in with your Clera account. MCP docs