About this role
- Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
- Should have performed Billing, query handling with good communication skills.
- Good knowledge on account receivable principle and concepts
- Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
- Act as Voice of the Customer internally to represent customer needs and wants.
- Strong experience working with Excel/Spreadsheets.
- Excellent verbal and written communication skills and is a fluent speaker/writer in English.
- To impart process training to all new joiners.
- Provide and accept on time feedback on process training and ensure timely corrective action.
- To clear the assist queue on a daily basis and provide feedback to team members.
- To act as mentor to the team
- To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
- To substitute Assistant Manager in their absence on the floor.
- To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
- To work on process improvements and instigate sharing of best practices across the team.
- Ensure adherence to Company Policies and Procedures
Responsibilities
- Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
- Should have performed Billing, query handling with good communication skills.
- Good knowledge on account receivable principle and concepts
- Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
- Act as Voice of the Customer internally to represent customer needs and wants.
- Strong experience working with Excel/Spreadsheets.
- Excellent verbal and written communication skills and is a fluent speaker/writer in English.
- To impart process training to all new joiners.
- Provide and accept on time feedback on process training and ensure timely corrective action.
- To clear the assist queue on a daily basis and provide feedback to team members.
- To act as mentor to the team
- To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
- To substitute Assistant Manager in their absence on the floor.
- To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
- To work on process improvements and instigate sharing of best practices across the team.
- Ensure adherence to Company Policies and Procedures
Qualifications
Bachelor's degree in commerce.
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