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EXL

Project Manager

Location
Uttar Pradesh
Workplace
Hybrid
Employment
Full-time
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About this role

Objectives of the Role:

 

  • Will be a SAFe Agilist, responsible for building the framework and processes to manage complex engagements effectively.
  • A key part of the role is to train and mentor program managers on managing complex engagements. 
  • Lead the transformation of the Data Led CX Program Management Practice into a scalable, disciplined, and efficient practice.
  • Establish and operationalize Program Management Practice, tools, and governance frameworks
  • Lead the rollout of standardized templates, processes and best practices across teams and leadership
  • Replicate the PM framework, templates and practices to broader teams and leadership
  • Ensure delivery governance, timely execution, and alignment with client priorities
  • Coordinate stakeholders, manage resources, and provide visibility into project performance through structured reporting such as show and tell sessions and weekly status update meets
  • Foster collaboration and embed continuous improvement across delivery streams
  • Improve project outcomes and increase client satisfaction
  • Support sustained business growth by aligning PM practices with organizational goals.
Responsibilities:

 

1. Project Planning & Scheduling:
  • Lead project from requirement phase until delivery, ensuring project schedules, scopes, budgets, and documentation (project plan, stakeholder register etc.) are well-defined and maintained
2. Implement Governance & Oversight:
  •  Design and implement standardized Waterfall and Agile methodologies and templates.
  • Create a centralized repository for project artifacts.
  • Monitor health processes to identify and address key gaps.
3. Operational Leadership:
  • Provide high-level guidance to project and program teams on managing plans, budgets, and key metrics (scope, time, cost).
  • Oversee project financials, including P&L, and ensure compliance with all standards.
  • Coordinate project workflows and manage logistics for meetings and events.
  • Support Project and Program Managers with scheduling and action item follow-up.
  • Update program plans, cash flow, and monthly budgets.
  • Collaborate with other departments and vendors on program tasks
  • Ensure PM start-up checklists are completed and execution paybook processes are followed.
  • Manage invoice notifications, payments, and reconciliation
  • Regularly update RAID logs
4. Information Management:
  • Provide accurate, clear information to management to support effective decision-making.
  • Maintain and manage access to the program repository.

 

5. Team Development & Knowledge Management:
  • Address execution inconsistencies by leading structured training and upskilling sessions.
  • Promote a culture of knowledge sharing and reuse to accelerate delivery and prevent redundant work.
  6. PM Practice Setup & Collaboration:
  • Oversee the development of standardized PM templates, reporting frameworks, and governance models to ensure consistency and scalability
  • Define roles and responsibilities as per the RACI matrix
  • Maintain RAID log (Risks, Assumptions, Issues, Dependencies) and implement corrective actions where required
7. Governance & Collaboration:
  • Leads a cross-functional POD comprising program PMs, Business Analyst and Client Success Manager
  • Manage cross-functional alliance with internal teams, partners, and clients to ensure smooth project execution by acting as a single point of contact
  • Track project progress against scope, timeline, and budget, adjusting plans as needed to meet objectives
  • Facilitate Agile ceremonies and stakeholder cadence meetings to keep them posted about the latest progress through show and tell and weekly status update meetings
8. Risk & Issue Management:
  • Review project artefacts for correctness and completeness, ensuring adherence to project management governance standards
  • Maintain strong risk, issue, and dependency tracking, reporting regularly to senior leadership with mitigation strategies
9. Continuous Improvement:
  • Capture lessons learned and lead retrospective sessions to drive process optimization
  • Proven ability to design and institutionalize best practices through PM templates and execution playbooks aligned with organizational objectives
  • Promote a culture of continuous improvement and adoption of best practices across the PM Practice
Skills & Competencies
  • 12–15 years of proven experience leading complex, cross-functional projects with strong stakeholder engagement and end-to-end delivery ownership.
  • Hands-on expertise in project management and collaboration tools  or PPM tools for planning, tracking, and reporting.
  • Deep understanding of Agile, Waterfall, and hybrid delivery models with the ability to tailor approaches to project needs; strong communication and multitasking skills to drive execution in fast-paced environments.

 

KPI Drivers

 

KPI Description Benchmark Target
On-Time Delivery % of milestones and project deliverables completed as per plan ≥ 90% adherence To be agreed upon
Budget Adherence % variance between planned and actual project costs ± 5% variance To be agreed upon
RAID Log Management % of risks, issues, and dependencies tracked and resolved within SLA ≥ 95% logged, avg. resolution < 3 days To be agreed upon
Governance & Reporting Adherence % adherence to PM governance standards, reporting cadence, and templates ≥ 98% compliance To be agreed upon
Scope Change Control % of scope changes managed through formal change process < 5% uncontrolled changes To be agreed upon
Communication Cadence % of scheduled reports, escalations, and stakeholder updates delivered on time ≥ 98% adherence To be agreed upon

Responsibilities

Objectives of the Role:

 

  • Will be a SAFe Agilist, responsible for building the framework and processes to manage complex engagements effectively.
  • A key part of the role is to train and mentor program managers on managing complex engagements. 
  • Lead the transformation of the Data Led CX Program Management Practice into a scalable, disciplined, and efficient practice.
  • Establish and operationalize Program Management Practice, tools, and governance frameworks
  • Lead the rollout of standardized templates, processes and best practices across teams and leadership
  • Replicate the PM framework, templates and practices to broader teams and leadership
  • Ensure delivery governance, timely execution, and alignment with client priorities
  • Coordinate stakeholders, manage resources, and provide visibility into project performance through structured reporting such as show and tell sessions and weekly status update meets
  • Foster collaboration and embed continuous improvement across delivery streams
  • Improve project outcomes and increase client satisfaction
  • Support sustained business growth by aligning PM practices with organizational goals.
Responsibilities:

 

1. Project Planning & Scheduling:
  • Lead project from requirement phase until delivery, ensuring project schedules, scopes, budgets, and documentation (project plan, stakeholder register etc.) are well-defined and maintained
2. Implement Governance & Oversight:
  •  Design and implement standardized Waterfall and Agile methodologies and templates.
  • Create a centralized repository for project artifacts.
  • Monitor health processes to identify and address key gaps.
3. Operational Leadership:
  • Provide high-level guidance to project and program teams on managing plans, budgets, and key metrics (scope, time, cost).
  • Oversee project financials, including P&L, and ensure compliance with all standards.
  • Coordinate project workflows and manage logistics for meetings and events.
  • Support Project and Program Managers with scheduling and action item follow-up.
  • Update program plans, cash flow, and monthly budgets.
  • Collaborate with other departments and vendors on program tasks
  • Ensure PM start-up checklists are completed and execution paybook processes are followed.
  • Manage invoice notifications, payments, and reconciliation
  • Regularly update RAID logs
4. Information Management:
  • Provide accurate, clear information to management to support effective decision-making.
  • Maintain and manage access to the program repository.

 

5. Team Development & Knowledge Management:
  • Address execution inconsistencies by leading structured training and upskilling sessions.
  • Promote a culture of knowledge sharing and reuse to accelerate delivery and prevent redundant work.
  6. PM Practice Setup & Collaboration:
  • Oversee the development of standardized PM templates, reporting frameworks, and governance models to ensure consistency and scalability
  • Define roles and responsibilities as per the RACI matrix
  • Maintain RAID log (Risks, Assumptions, Issues, Dependencies) and implement corrective actions where required
7. Governance & Collaboration:
  • Leads a cross-functional POD comprising program PMs, Business Analyst and Client Success Manager
  • Manage cross-functional alliance with internal teams, partners, and clients to ensure smooth project execution by acting as a single point of contact
  • Track project progress against scope, timeline, and budget, adjusting plans as needed to meet objectives
  • Facilitate Agile ceremonies and stakeholder cadence meetings to keep them posted about the latest progress through show and tell and weekly status update meetings
8. Risk & Issue Management:
  • Review project artefacts for correctness and completeness, ensuring adherence to project management governance standards
  • Maintain strong risk, issue, and dependency tracking, reporting regularly to senior leadership with mitigation strategies
9. Continuous Improvement:
  • Capture lessons learned and lead retrospective sessions to drive process optimization
  • Proven ability to design and institutionalize best practices through PM templates and execution playbooks aligned with organizational objectives
  • Promote a culture of continuous improvement and adoption of best practices across the PM Practice
Skills & Competencies
  • 12–15 years of proven experience leading complex, cross-functional projects with strong stakeholder engagement and end-to-end delivery ownership.
  • Hands-on expertise in project management and collaboration tools  or PPM tools for planning, tracking, and reporting.
  • Deep understanding of Agile, Waterfall, and hybrid delivery models with the ability to tailor approaches to project needs; strong communication and multitasking skills to drive execution in fast-paced environments.

 

KPI Drivers

 

KPI Description Benchmark Target
On-Time Delivery % of milestones and project deliverables completed as per plan ≥ 90% adherence To be agreed upon
Budget Adherence % variance between planned and actual project costs ± 5% variance To be agreed upon
RAID Log Management % of risks, issues, and dependencies tracked and resolved within SLA ≥ 95% logged, avg. resolution < 3 days To be agreed upon
Governance & Reporting Adherence % adherence to PM governance standards, reporting cadence, and templates ≥ 98% compliance To be agreed upon
Scope Change Control % of scope changes managed through formal change process < 5% uncontrolled changes To be agreed upon
Communication Cadence % of scheduled reports, escalations, and stakeholder updates delivered on time ≥ 98% adherence To be agreed upon

Qualifications

Bachelor's/Master's in any stream 5-8 years

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