Assistant Manager - U.K Banking & Finance

Responsibilities

Basic Function:

• Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency 
• Providing coaching and feedback to team members to enable them to improve their performance 
• Provide inputs on process and system to the team 

Essential Functions:

• Meeting the SLA Targets 
• Team management and Transaction/Call Monitoring 
• Productivity Improvement and Employee engagement 
• Client interaction, if required at supervisory level 
• Ensure compliance with internal policies and procedures, external regulations and information security standards 
• Management reporting and oversight 
• Driving Quality initiatives in the process to attain measurable positive results 
• Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis 
• Ensuring accuracy of performance reports and compliance to internal control requirements 
• Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams  
• Establish an environment and work style that promotes the concept of teamwork and professional development 
• Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed 
• Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level 

Qualifications

IJP Eligibility Criteria:

• This role is only open to Band A2 and Band B1 employees currently in the IGM vertical. 
• Band A2 employees may apply - minimum of 12 months’ tenure in current role.
• Band B1 employees may apply for a lateral movement - minimum of 12 months’ tenure in current role.
• Performance rating of 3.5 or higher in the last appraisal cycle.
• Eligible under Progressive Disciplinary Policy – No warnings or disciplinary actions.
• No absence stage letters.
• Please note that you will need to pass any required assessments, as well as the mandatory background checks.
• Designated training modules on RENEW aligned with their target band level to be completed.

Closing Date for Applications: Friday, 16 October 2026 @ 23:59pm. 

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups and in line with EXL’s EE targets