About this role
Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very good verbal and written communication skills
Responsibilities
Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very good verbal and written communication skills
Technical Skill Requirements:
• Qualification: Graduate/master’s in accounting/CA/CWA Inter
• Good accounting knowledge which includes preparation of JE and AR knowledge (Collections and Dispute management)
• At least 6 - 8 years of operational experience
• Basic Excel skills and knowledge of ERP SAP/JDE are desired
• Strong numerical skills with attention to detail
• Very good written and verbal communication skills
• Ability to validate and document the process
Qualifications
Competencies Required:
• Ability to oversee collection process, guide team to communicate clearly and professionally with customers via phone and email
• Experience in handling sensitive conversations around overdue payments and disputes
• Skilled in handling high profile customers and negotiating payment plans, resolving conflicts, and influencing customers to meet payment commitments without damaging relationships
• Capable of identifying the underlying causes of disputes and payment delays, and working cross-functionally to implement long-term solutions
• Maintains accurate records of collection efforts and dispute resolutions, ensuring compliance with audit and reporting requirements
• Ensure that the assigned targets are met in accordance with SLA and internal standards.
• Any other essential function that may occur from time to time as directed by the Supervisor
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