Analyst

• Understanding of Insurance Finance and Accounting 
• Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation 
• Mailbox management and escalation handling & handling billing enquiries of customers. 
• Should be able to manage a team and coach them continuously to achieve business goals
• To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
• To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
• Help team in building strong cross training framework along with managing updates of process changes in SOP’s
• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency

Responsibilities

• Understanding of Insurance Finance and Accounting 
• Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation 
• Mailbox management and escalation handling & handling billing enquiries of customers. 
• Should be able to manage a team and coach them continuously to achieve business goals
• To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
• To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
• Help team in building strong cross training framework along with managing updates of process changes in SOP’s
• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency

 

Qualifications

• Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance