Program Coordinator

Program Coordinator

Full-Time, Permanent, Remote, Must reside in the United States

 

About Everyone On

Everyone On envisions a society where every individual has equal access to technology, expanding their potential and creating a more connected and thriving world. We are a national nonprofit dedicated to creating a world where digital access ignites potential and fosters inclusivity. Since 2012, we've connected 2 million people to reliable high-speed internet, distributed over 10,000 devices, and trained more than 6,000 participants in digital skills. We design high-impact, community-centered programs replicated nationwide through strategic partnerships with government, corporations and nonprofits. 

Our holistic approach to digital inclusion focuses on connecting under-resourced individuals to affordable internet and computers, providing digital skills training to individuals and organizations, and advancing fair and just policies. We partner with community-based organizations in digitally excluded neighborhoods, primarily serving Black/African American, Latino/x and Tribal communities to equip individuals with the tools to unleash their power, creating a ripple effect of positive change throughout their neighborhoods. Our organizational culture is defined by our five values: adaptability, collaboration, equity, empathy and innovation. 

About the Role

The Program Coordinator will play a vital role in supporting the day-to-day operations and execution of Everyone On’s programs. Reporting directly to the Operations Manager, with a dotted-line reporting relationship to the Director of Programs, this role drives data-informed decisions through survey management and reporting, maintains critical digital inclusion resources, manages instructor engagement, and ensures seamless operational support across hardware logistics and administrative workflows.

 

Key Responsibilities

Measurement, Evaluation & Data Management

• Track and manage the administration of survey instruments across programs
• Analyze incoming program data and generate comprehensive monthly impact reports
• Maintain CRM data integrity to support accurate grant/project tracking and reporting

National Offer Locator Tool Oversight

• Oversee the routine upkeep and incident management workflows for the National Offer Locator tool
• Audit and verify source information, partner details, and external links for accuracy
• Pull platform metrics, generate monthly operational reports, and serve as the secondary liaison with contractors to maintain and enhance the National Offer Locator tool

Instructor Coordination & Engagement

• Facilitate quarterly recruitment, interviewing, and onboarding of Digital Skills Instructors (DSIs)
• Provide ongoing support to DSIs by planning, coordinating, and leading periodic curriculum review and professional development sessions
• Manage the monthly DSI "Breaking Bread" meetings by assigning facilitators, crafting agendas, and managing pre- and post-meeting communications

Operations & Program Administration

• Serve as the primary liaison between Everyone On and device vendors; identifying, escalating, and resolving recurring vendor issues while ensuring internal staff adheres to established device ordering protocols
• Support the Programs team by managing ordering tools, streamlining fulfillment workflows, and ensuring accurate documentation for partner deliveries of refurbished laptops
• Maintain the inventory system and device order forecast tools
• Maintain the asset management workflow, ensuring quarterly physical inventory audits are completed, and inventory reports are submitted
• Assist the Programs team with administrative tasks, including but not limited to, project reporting, file management, and workflow hand-offs

Technical Support & Automation

• Design, build, and maintain cross-platform workflow automations (primarily using Zapier) to eliminate manual data entry, streamline internal hand-offs, and improve organizational efficiency.
• Serve as an internal technical resource across teams, troubleshooting data flow issues, advising on AI and software usage, and training staff on basic systems processes and best practices.
• Continuously evaluate current administrative workflows and digital tools, recommending and implementing technical updates to support overall operational scale.

Qualifications & Skills

• 2–4 years of experience in project coordination, operations, or non-profit administration
• Proficiency with data workflows - including capturing information via web forms and surveys, cleansing and manipulating datasets using spreadsheets or light databases, and translating raw data into clear reports, graphs, and stakeholder dashboards
• Proven ability to design, build, and debug cross-platform workflows using logical branching and low-code/no-code tools (e.g., Zapier, Make)
• Experience using conversational AI (e.g., Gemini, ChatGPT) for "vibe coding," rapid troubleshooting, and generating custom scripts (such as Google Apps Script) to automate repetitive administrative tasks
• Advanced proficiency with office productivity tools such as Google Workspace and Microsoft Office Suite
• Experience handling vendor relations, supply workflows, and inventory tracking
• Demonstrated ability to lead meetings, facilitate workshops, and manage professional development pipelines
• Exceptional attention to detail, strong time-management skills, and the ability to manage cross-functional hand-offs effectively
• A passion for fostering digital equity, advancing broadband adoption initiatives, and serving low-income communities of color
• Must be based in the United States and eligible to work remotely

Compensation and Application Process 

The salary for this position is $65,000. Everyone On offers competitive compensation and a strong benefits package that includes employer-sponsored health, dental, and vision insurance, a monthly technology reimbursement, a 3% match on employee retirement contributions, a generous professional development budget, up to 20 days of PTO in your first year, and 11+ paid holidays each year. Everyone On works primarily in under-resourced communities of color, particularly Black/African American, Tribal, and Latino/x communities. We are seeking candidates with lived experience and those who are culturally competent with the communities we serve. Everyone On is proud to be an equal opportunity employer and encourages people from every background to apply. 

Equal Employment Opportunity 

Everyone On is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Everyone On's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, and general treatment during employment.