Operations Associate, Australia

About the role (What you’ll be doing)

This role exists to build the operational engine that enables Patient Operations to scale with quality, speed, and impact. You’ll turn ambiguity into structure and insight into execution - shaping how we serve patients globally.

For example, you might identify systemic backlog drivers and design a capacity attack plan to eliminate them within weeks; build automated reporting that gives leadership real-time visibility into performance; or map the full patient journey and implement governance that measurably improves CSAT and NPS.

• Autonomous problem-solving. You’ll tackle some of the toughest operational challenges in the business, including ticket backlogs, system/process building and experience/cost analysis.
• Drive operational excellence. Identify gaps in current processes and implement innovative solutions. Build business cases and execute automation, self-serve, and AI initiatives that improve efficiency, quality, and scalability.
• Build and enhance systems. Build world-class systems and processes for workforce planning, reporting automation and process design.
• Drive continuous improvement. Create a culture of continuous improvement in our offshore teams. Establish governance, performance standards and continuous improvement loops.
• Champion our patients. Strengthen Patient Voice through journey mapping, feedback systems (CSAT/NPS), and impact analysis
• Grow team engagement. Improve team experience, satisfaction and retention.
• Cultivate strong cross functional relationships. Partner cross-functionally (Analytics, UK Ops, People, Product, Patient Operations, Learning & Knowledge Management) to implement structural improvements

About you (Who you are)

• 1–3 years of experience in consulting, strategy, operations, or a fast-paced startup
• Highly proactive and ownership-driven - you identify what needs to be done and move
• Strong analytical and structured problem-solver, comfortable with data and ambiguity
• Experienced working cross-functionally and driving initiatives from idea to implementation
• Clear, concise communicator with strong project management instincts
• Thrive in fast-paced, high-accountability environments and care about making a real impact in healthcare
• You’re happy to join us 3 times a week in our CBD office in Sydney (Hybrid)

Nice to have:

• Exposure to automation / AI initiatives
• Background or training in nutrition

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• Competitive compensation - Base salary of $75,000 – $100,000 AUD + super (depending on experience), with equity for everyone so you share in our success.
• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.