71000218 - Call Centre Agent

 

FINANCE DEPARTMENT

CALL CENTRE AGENT 

REF NO: 71000252 / 71000218 / 71000244 / 71000272

REVENUE MANAGEMENT DIRECTORATE

REVENUE DIVISION

Basic Salary

R243 479.01 / R316 060.58 pa

Grade: 07 

 

 

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.

 • Provides relevant revenue related information on various services provided/ offered by the Municipality.

 • Performs Administration functions to maintain a high standard of customer service.

 • Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.

 • Processes all applicable administrative requirements for termination of existing municipal customers.

 • Administrates all name change requests.

 • Attends to all valuation roll changes and property registration enquiries.

 • Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service. • Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service. 

• Assists consumers to register / create profiles on the eServices.

 

Competencies:

 

• Attention to Detail.
• Ethics and Professionalism.
• Organizational Awareness.
• Problem Solving.
• Business Processes.
• Use of Technology.
• Communication.
• Client Orientation and Customer Focus.
• Resilience.
• Learning Orientation.

 

Qualifications

• Essential Requirements:
  
   
• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements:

 

• Grade 12 (NQF Level 4) and an Administrative certificate.
• 3 years relevant experience