53000058 - Principal Clerk

OFFICE OF OPERATIONS MANAGEMENT DEPARTMENT

PRINCIPAL CLERK

REF NO: 53000058 / 53000140

CUSTOMER RELATIONS MANAGEMENT DIRECTORATE

CUSTOMER SERVICES DIVISION

Grade: 07

 

Job Purpose:

To provide customer and related services in accordance with the principles of Batho Pele and the Directorate's vision to the eThekwini Municipality customers.

Key Responsibility Areas:

•      Attend to information sharing, queries and complaints from customers in respect of various services provided by the municipality.
  •      Receive and scrutinize applications for vending permits from prospective street traders.
  •      Receive and process applications for business license applications in respect of food handling, entertainment and hawking in accordance with the Business  Licensing Act.
  •      Responsible for general administration duties including filing, maintaining literature and information.
  •      Complete a transactional management register daily.
  •      Undertake related duties.

Competencies:

•      Attention to detail.
  •      Ethics and professionalism
  •      Organisational awareness.
  •      Planning and organising.
  •      Business processes.
  •      Use of Technology.
  •      Interpersonal relationships.
  •      Communication.
  •      Client orientation and customer focus.
  •      Action orientation.
  •      Resilience.
  •      Change readiness.

Essential Requirements:

•      Grade 12 (NQF Level 4) or equivalent.
  •      2 Years relevant experience.
  •      Computer Literacy.

Preferred Requirements:

•      Grade 12 (NQF Level 4) or equivalent and an Administrative Certificate.
  •      3 Years relevant experience.

Special Conditions:

•      Posts of Principal Clerk are interchangeable within the department at the discretion of the Director.

Physical Requirements:

•      Must be physically capable of carrying out the duties of the post.

This post reports to SUPERVISOR (CUSTOMER CARE)

The eThekwini Metropolitan Municipality is a metropolitan municipality, created in 2000, that includes the city of Durban and surrounding towns. eThekwini is one of the 11 districts of the KwaZulu-Natal province of South Africa.