Service Delivery Coordinator

Job Details: Job Location: Orlando Office - Orlando, FL, Position Type: Full Time, Salary Range: $23.00 - $30.00Hourly, Join Esquire as a Coordinator, Service Delivery — a front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As a Coordinator, Service Delivery, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.

Key Responsibilities

Client Experience & Communication

Handle incoming client calls and respond to service tickets with urgency and professionalism
Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
Respond to client emails in a timely, proactive manner to exceed expectations
Welcome and support clients in-office, ensuring a polished and professional experience

Operational Support

Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
Assist with exhibit coordination, including document scanning, copying, and retrieval
Coordinate with building management or maintenance as needed

Team Collaboration & Execution

Partner across teams to resolve client issues and ensure job success
Meet productivity, accuracy, and quality objectives while maintaining attention to detail
Follow all standard operating procedures and contribute to continuous improvement

What You’ll Need

Skills: High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
Technical: Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus
Education: High school diploma or GED equivalent
Attributes: Proactive, empathetic, dependable, and detail-oriented with a passion for excellence

What Success Looks Like

High client satisfaction and retention
Strong KPI scores in service delivery accuracy and responsiveness
Smooth execution of deposition logistics and technology
Positive feedback from internal and external stakeholders

Work Environment

This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff—representing Esquire’s professionalism and warmth from the moment a client walks in.

Ready to bring your precision and pride in quality to a team that’s getting it right?

Apply now and be the reason our clients keep coming back.

Equal Opportunity & Accommodations

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [email protected].
Qualifications: REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

Skill with demonstrating high emotional intelligence
Ability to deliver exceptional client care with passion
Proactivity and responsiveness
Ability to work under pressure
Skill in interacting respectfully and professionally with all stakeholders
Ability to learn Company’s technology platform
Ability to thrive in fast-paced environment
Skill in acting with great discretion and maintaining confidentiality
Ability to perform all parts of job with high accuracy and quality
Ability to plan work effectively and with a high attention to detail
Ability to meet assigned deadlines
Ability to make sound decisions
Ability to multitask and shift priorities
Ability to deliver superior verbal and written communication
Ability to take direction from more than one supervisor
Must maintain regular and acceptable attendance

Knowledge of MS Office Suite

MEASUREMENTS OF SUCCESS

Overall KPI Scores as defined in SDC KPI Scorecard
Accuracy of client data with minimal issue trackers
Ticket and Phone Queue volume and statistics
Client retention and satisfaction
Maintain quality standards

MINIMUM QUALIFICATIONS

High school diploma or GED equivalent
Prior experience in a customer service driven industry
Experience using NetSuite preferred
Valid driver’s license and reliable transportation (if SDC is required to travel to off-site depositions)

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.