Area Manager, Digital Reporting

Job Details: Job Location: Atlanta Corporate - Atlanta, GA, Position Type: Full Time, Salary Range: $60000.00 - $80000.00Salary/year, Are you a strong people leader with a passion for quality, coaching, and operational excellence?

Join Esquire as an Area Manager, Digital Reporting—a leadership role where you’ll guide, develop, and support digital reporters while ensuring exceptional service delivery and record accuracy across your assigned service area.

Why Choose Esquire?

Esquire is a leader in legal support services, recognized for innovation, professionalism, and a commitment to service excellence. Our teams are built on collaboration, accountability, and continuous improvement. As an Area Manager, you’ll play a critical role in strengthening our digital reporting operations while helping reporters grow, succeed, and deliver outstanding results for our clients.

About the Role

The Area Manager, Digital Reporting is responsible for overseeing the performance, quality, and development of digital reporters within an assigned region. This role partners closely with internal stakeholders to support onboarding, training, certification management, and quality assurance while serving as a coach, mentor, and subject matter expert in digital reporting systems, technologies, and best practices.

Key Responsibilities

Participate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plans
Provide coaching, performance feedback, and ongoing support to assigned digital reporters
Manage digital reporter licensure, certifications, and compliance requirements
Plan and deliver education on digital reporting systems, policies, compliance, products, and services
Conduct 30-60-90 day reviews and ongoing performance evaluations
Update and maintain digital reporter vendor profiles in NetSuite
Build strong relationships with digital reporters, field offices, transcription teams, and internal stakeholders
Assist with resolving quality concerns related to digital reporters’ work product
Monitor and approve timecards and expense submissions
Communicate reporter availability and performance updates to local field teams
Participate in performance management processes, including documentation and corrective action when necessary
Implement regular quality evaluations to ensure record capture standards are met
Actively demonstrate and reinforce Esquire’s values
Perform other duties as assigned

What You’ll Need

Education: High school diploma or equivalent required; some college or a degree preferred
Experience: Five or more years of experience in the legal services industry preferred
Skills: Excellent interpersonal, verbal, written communication, and organizational skills
Technical: Proficiency with Microsoft Office Suite and the ability to learn company technology platforms
Leadership: Strong coaching ability with experience in performance management and adult learning principles
Attributes: Detail-oriented, proactive, client-focused, and able to manage multiple priorities under pressure
Knowledge: Understanding of court procedures, legal terminology, and digital reporting standards

What Success Looks Like

High percentage of jobs turned in on time
Consistent digital reporter audio and annotation quality
Strong overall digital reporter performance and engagement
Improved digital reporter retention within the assigned area

We offer a comprehensive benefits package including

Insurance: Medical, dental, vision, short- and long-term disability insurance, basic life insurance, and supplemental insurance for employees and their dependents
Retirement: Eligibility to enroll in the company’s 401(k) plan with match contribution
Paid Time Off: Employees receive two weeks of vacation leave per year, or 80 hours annually
Holidays: 10 paid holidays per year and 2 paid floating holidays per year
Sick Leave: 5 paid sick days per year
Tuition Reimbursement: Financial assistance to support your career development

💬 Don’t meet every single requirement?

We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we still encourage you to apply—you may be exactly who we’re looking for.

Equal Opportunity & Accommodations

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [email protected].
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