DCM Case Manager Supervisor - West Virginia

Job DetailsJob Location: Beckley, WV 25801Position Type: Full-TimeEducation Level: High School Diploma/GEDSalary Range: $30.00 - $30.00 HourlyTravel Percentage: Up to 50% Job Shift: DaysJOB PURPOSE:

The DCM Case Manager Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.

*Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

The DCM serves as the primary point of contact for disaster survivors and is responsible for assessing disaster-caused unmet needs, assisting survivors with the development and implementation of their recovery plans, coordinating resources and services, and supporting cases through recovery and closure.

Minimum Qualifications

Associate’s degree in a related field
Minimum of one year of experience in publicly facing case management
Knowledge of FEMA’s Disaster Case Management framework
Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act

Proficiency in Microsoft Word and Excel

Technical skills in analysis, business accounting principles, and knowledge of construction methodologies
Ability to successfully clear the required criminal background check

QualificationsESSENTIAL JOB RESPONSIBILITIES

Provide Vision and Leadership

Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are met.

Keep staff informed on program updates, contract requirements, and organizational priorities.
KPI: Hold weekly caseload staffing sessions with 100% of Case Managers; communicate all program/policy updates within 48 hours.

Develop and Empower Staff

Ensure assigned staff are trained, supported, and motivated to meet program deliverables.

Supervise Case Managers by

Making quality hiring decisions.

Training, mentoring, and modeling trauma-informed care and best practices.

Monitoring performance, documenting progress, and delivering evaluations.

Foster a culture of accountability, growth, and service excellence.
KPI: Maintain 90% staff retention; provide 100% of Case Managers timely evaluations and at least two professional development opportunities per quarter.

Ensure Quality and Compliance

Assign and balance Disaster Case Manager caseloads weekly to ensure manageable workloads.

Review assigned cases weekly for compliance, progress toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.

Provide case guidance and technical support to ensure high-quality, client-centered services.
KPI: Conduct weekly case reviews for 100% of active cases; maintain 95% documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

Collaborate and Drive Results

Meet regularly with Supervisors and Program Managers to evaluate performance, address challenges, and recommend improvements.

Generate and deliver reports, dashboards, and case status updates.

Promote innovation by asking solution-oriented questions such as “How can we improve outcomes?” and “What barriers can we remove?”
KPI: Submit 100% of required reports on time; document at least three program improvements per quarter resulting from staff or leadership feedback.

Promote Growth and Professional Development

Identify training needs and encourage staff participation in workshops, seminars, and FEMA/state trainings.

Model commitment to continuous learning.
KPI: Track 100% completion of mandatory trainings; provide one additional skill-building workshop per quarter.

Foster Collaboration and Community Trust

Maintain open communication with staff, survivors, and community partners.

Build strong, reliable relationships to strengthen coordinated services.
KPI: Achieve 85% or higher positive feedback in quarterly client and partner surveys; conduct quarterly partner collaboration meetings.

Exemplify Mission-Driven Leadership

Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision.

Embody the mission to “Empower people to build better lives for themselves, their families, and their communities.”
KPI: Resolve 100% of client grievances within 10 business days; demonstrate mission alignment in annual program reviews.

Other Duties

Perform additional responsibilities as assigned to support program success and organizational growth.
KPI: Maintain 100% completion of special assignments by agreed timelines.

ESSENTIAL QUALIFICATIONS

Education

Option 1 – Bachelor’s Path

Bachelor’s degree in behavioral sciences, human services, social services, or related fields.

Option 2 – Experience Path

High School diploma or GED plus 4 years of experience in child welfare, disaster response, recovery services, or multidisciplinary case planning.

Preferred

2 years supervisory experience.

Prior experience in child welfare or emergency/disaster response environments.

Bilingual (English/Spanish) communication skills.

Experience

With Bachelor’s Degree

4+ years relevant experience in child welfare, disaster response, or recovery environments.

2+ years supervisory experience.

Bilingual skills preferred.

With High School Diploma/GED

Prior experience in child welfare or disaster response environments.

2 years supervisory experience.

Bilingual skills preferred.

Attendance

Must maintain regular and acceptable attendance as determined by employer.

Licenses

Valid driver’s license with a clear record.

Vehicle

Daily use of a personal vehicle required.

Other Requirements

Must be willing to travel as needed and maintain reliable transportation.

Must pass criminal background checks.

Must not pose a direct threat or significant risk to the safety or health of self or others.

EEO STATEMENT & ACCOMMODATION NOTICE

Endeavors provides a workplace free from discrimination and harassment based on race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any characteristic protected by law. Employment decisions are based on job-related qualifications and abilities.

Endeavors provides reasonable accommodations for qualified individuals with disabilities or based on sincerely held religious beliefs.
For accommodation inquiries or assistance with the application process, email [email protected] or speak with your recruiter.

Applicants with disabilities needing assistance submitting an online application may contact [email protected]. If selected for an interview, instructions on requesting interview accommodations will be provided.