About this role
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a Full-time position at Memphis Graceland RV Park & Campground having variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.
RESPONSIBILITIES: Under the supervision of the RV Park Manager, assist the RV Park Manager with essential responsibilities and duties regarding the daily operations of the RV Park.:
- Assist with the training and motivation of RV Park Clerks.
- Acts as a role model to others in following policies and procedures of the company/department.
- Represent the campground in a professional manner.
- Provide superior guest service.
- Oversee check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Complete follow through of no-show, late cancellation charges and cancelling site reservations.
- Assign camp sites, book reservations, and maintain records of camp site assignments.
- Welcome all guests in a friendly manner and assist with any questions or concerns during their stay at the RV Park.
- Help to ensure that all guests have an enjoyable experience while adhering to the park rules.
- Provide and collect daily paperwork and reports as required.
- Act as switchboard operator, receiving calls and taking messages.
- Answer questions about services, checkout times, the local community, and attractions as well as other matters in public relations capacity.
- Designated individual for POS entries/data.
- Assist in maintaining the office/camp store in a clean, safe, and organized manner.
- Stock and inventory gift/grocery & part items for retail
- All other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Must have demonstrated leadership skills; ability to prioritize and work with minimum supervision; excellent communication and interpersonal skills both in person and on the telephone are essential; must have computer/POS experience; organizational skills to determine workload in a timely manner; ability to work quickly and accurately under constant pressure; must be able to communicate both in person and on the telephone with a wide variety of individuals; skill to exercise tact and diplomacy during discussions with campground guests; ability to problem solve; must demonstrate superior guest services/relations; ability to perceive and deal with sensitive issues and maintain confidentiality; a merchandise background with some knowledge of merchandising mathematics (mark up’s and pricing); knowledge of cash registers and cash handling experience.
PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stop and reach; ability to climb stairs; ability to stand for long period of time.
APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.
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