Scheduling Support Specialist-FT

Job DetailsJob Location: Midtown - Elite - Nashville, TN 37203Position Type: Full TimeSalary Range: $17.00 - $18.00 HourlyJob Shift: DayAre you a people person who enjoys helping others and thrives in a fast-paced healthcare environment? Do you enjoy working with patients over the phone, staying organized, and being part of a team? If you’re calm under pressure, detail-oriented, and committed to providing excellent customer service, we’d love to have you join our team!

Elite Sports Medicine + Orthopedics is looking for a Scheduling Support Specialist to join our team at our Midtown location.

This is a full-time, Monday–Friday position, with hours scheduled between 7:00 AM and 5:00 PM. No weekends!

What You'll Do

As a Scheduling Support Specialist, you’ll play an important role in helping patients get the care they need while providing exceptional service to our patients, providers, and referring physicians.

Key responsibilities include

Provide a high level of customer service to patients, colleagues, and referring physicians
Answer incoming calls and return voicemails in a timely manner
Schedule new and established patients for appointments with our providers
Follow provider-specific scripts, scheduling protocols, and procedures
Stay up to date on provider contracts and scheduling requirements
Review patient information to ensure all necessary documentation is available prior to treatment
Request and obtain records and other required information from hospitals, referring physicians, and other healthcare providers
Assist with obtaining referring records, demographic information, insurance information, imaging discs, and other necessary documentation
Copy, scan, and send applicable medical records and documentation
Communicate professionally and effectively with patients and healthcare professionals
Work collaboratively with the scheduling and clinical teams to ensure a smooth patient experience

What We're Looking For

The ideal candidate is someone who

Enjoys helping and communicating with people
Provides excellent customer service
Remains calm and professional in a fast-paced environment
Is highly organized and attentive to detail
Can effectively manage multiple tasks and priorities
Works well independently and as part of a team
Is comfortable communicating with patients and healthcare providers by phone

Additional Responsibilities

Maintain patient confidentiality and comply with HIPAA, OSHA, and all applicable regulatory and company requirements
Complete all required annual training programs
Attend meetings as requested
Follow the Team Member Handbook and company policies and procedures
Perform other duties and projects as assigned by the supervisor

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

Knowledge of medical practice procedures and terminology is helpful
At least two years of appropriate medical office job experience required
Ability to perform multiple and diverse tasks simultaneously
Experience performing redundant tasks with minimal error rate
Experience working in potentially stressful situations
High-level customer service and communication skills
Excellent teamwork skills
Preference for activities involving face-to-face interaction
Ability to use good judgment in the course of work

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.