Solutions Engineer (Product Expert) | Housing - NY, SF
- Location
- San Francisco, Austin +2
- Workplace
- On-site
- Employment
- Full-time
- Compensation
- $150k – $200k + equity
- Visa
- Visa Sponsorship Available
About this role
We are looking for a Solutions Engineer (Product Expert) with 5+ years of experience to serve as the go-to technical expert for EliseAI's housing product verticals post-implementation. You'll be the bridge between customers, CSMs, and engineering — owning deep product knowledge and getting pulled in whenever a customer needs real technical firepower.
What will you be doing?
- Act as the dedicated technical expert for a specific housing product vertical (e.g., leasing, maintenance, CRM), supporting CSMs and customers post-implementation
- Dive into customer data and API integrations to diagnose issues, identify trends, and ensure everything is running correctly
- Serve as the escalation point for technical support — triaging issues and communicating effectively with engineering when code-level fixes are needed
- Support onboarding and data migration efforts for new platform rollouts, including EliseAI's upcoming Future Platforms product
- Collaborate cross-functionally with engineering, product, and customer success to feed insights back and keep the product improving
Key Requirements
- 3–7 years of experience in a Solutions Engineer or similar post-sales technical role at a SaaS company
- Strong post-sales experience — purely pre-sales SE profiles are not a fit
- Technical background (CS, engineering, or equivalent); comfort working at the data and API layer is essential
- Customer-facing experience with the ability to communicate complex technical concepts to non-technical stakeholders
- Startup experience preferred — must be comfortable in a fast-moving, build-it-yourself environment
What happens next
Skip the application pile. Clera gets you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
Clera pitches you to the company
Clera writes the intro, sends it to the founder, and handles the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, Clera gets the call on your calendar. You just show up.
Culture & values
Engineering-first culture
Team works closely with Engineering
Acts as bridge between customers and the engineering organization
Rapidly growing function with lean team structure
Organized by product vertical with SE Leads acting as hiring managers
Split into distinct tracks: Implementation and Product Expert with different ownership models
Product Expert SEs serve as go-to technical resource across entire product vertical
Team reflects engineering-first culture through driving product feedback and supporting complex integrations
Ask your AI about this role
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Ask about this role
Tell me about the Solutions Engineer (Product Expert) | Housing - NY, SF role at Elise on Clera (https://www.getclera.com/jobs/elise/solutions-engineer-product-expert-housing-ny-sf--ksr3xpw33q4a). Does it fit my profile and preferences? If it does, tell Clera I'm interested.
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