Renewals Manager
- Location
- Boston, New York
- Workplace
- On-site
- Employment
- Full-time
- Compensation
- $110k – $120k + equity
- Visa
- No Visa Sponsorship
About this role
EliseAI is looking for a Renewals Manager who will own the customer renewal motion end-to-end: forecasting, negotiation, process design, and expansion discovery. Your work will directly lock in multi-year revenue and surface new ARR that would otherwise be left on the table.
Key Responsibilities
- Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close
- Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth
- Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real-time pipeline visibility
- Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs
- Work with GTM Strategy to refine and scale the renewal motion – developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities
What happens next
Skip the application pile. Clera gets you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
Clera pitches you to the company
Clera writes the intro, sends it to the founder, and handles the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, Clera gets the call on your calendar. You just show up.
Culture & values
Engineering-first culture
Team works closely with Engineering
Acts as bridge between customers and the engineering organization
Rapidly growing function with lean team structure
Organized by product vertical with SE Leads acting as hiring managers
Split into distinct tracks: Implementation and Product Expert with different ownership models
Product Expert SEs serve as go-to technical resource across entire product vertical
Team reflects engineering-first culture through driving product feedback and supporting complex integrations
Ask your AI about this role
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Ask about this role
Tell me about the Renewals Manager role at Elise on Clera (https://www.getclera.com/jobs/elise/renewals-manager--rhqesj6qlbfp). Does it fit my profile and preferences? If it does, tell Clera I'm interested.
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