About this role
Benefits:
- 401(k)
Mainframe Operator / Level 1 Incident Manager
Experience Level: Intermediate
Tentative Start Date: 09/21/2026
Duration: Continuous proj
Work Location: Onsite in Pontiac, Michigan. No Work From Home Option
Experience Level: Intermediate
Tentative Start Date: 09/21/2026
Duration: Continuous proj
Work Location: Onsite in Pontiac, Michigan. No Work From Home Option
Job Description
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
- Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
Technical Environment
Must have an in-depth knowledge and at least 5 years of experience with:
- Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe
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