Customer Support Analyst

Job Summary

This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

As a valued member of the Eftsure team you will be responsible for:

• Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
  • Manage batch email process using our internal support system
  • Responding to level 1 and 2 product support issues via support tickets in Zendesk
  • Investigating and replicating support issues that are raised and raising Jira tickets when necessary
  • Testing of the software in preparation of new releases
  

Experience & Qualifications:

• IT degree or similar experience
  • A minimum of 1-2 years-experience in a similar customer-facing Support role.
  • Experience working in a dynamic, fast-paced and versatile role.
  

Skills

• Solid Excel skills
  • Understanding of HTML and CSS
  • General MS Office products
  • Excellent verbal and written communications skills
  • Personable and able to build strong relationships
  • Excellent attention to detail
  • Adaptable and versatile
  • Self-motivated and resilient with the ability to work autonomously and as part of a team
  • Excellent problem solving skills.
  

If this sounds like you, we would love to hear from you!