About this role
Description
Position: Customer Service Representative: Location: Knoxville, TN Job Type: Full-Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs.
Hours of Operation (EST):
- Monday: 8:00 AM – 9:00PM
- Tuesday – Wednesday: 8:00AM – 8:00PM
- Thursday – Friday: 8:00AM – 6:00PM
- Saturday – Sunday: Closed
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
- 99% of entry-level employees who stay two years or more advance in their careers.
- We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
What You’ll Do:As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working HereAt Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
- Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
- Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
- Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Community: Company -sponsored clubs, fitness, reward programs, and community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For:
- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Flexibility and availability during business hours
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
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