SENIOR ANALYST

Role Overview 

The Senior Analyst for AR Billing Escalations is a high-impact role within our 
finance department, serving as the bridge between operational excellence and 
client satisfaction. You will be the definitive authority on complex billing 
disputes, managing sensitive escalations with a blend of technical precision and 
executive-level communication. If you are a proactive problem-solver who 
thrives on bringing clarity to ambiguity and building stronger customer 
relationships through effective resolution, this is the role for you. 

Key Responsibilities 
1. High-Level Escalation & Dispute Management 
● Monitor and manage the Escalations Mailbox, serving as the primary point 
of contact for customers, internal stakeholders, and clients regarding 
payment disputes. 
● Conduct deep-dive account reconciliations to identify root causes of billing 
discrepancies and provide definitive resolutions. 
● Communicate professionally with B2B clients to resolve complex payment 
issues and maintain positive business relationships. 

2. Internal Support & Documentation (Ticket 
Management) 
● Manage and fulfill internal support requests via the ticket management 
system for the collections team. 
● Provide essential billing documentation, including detailed invoices, 
Statements of Account (SOA), and verified Proof of Service to facilitate the 
collection process. 

3. Pre-Collection Validation (Account Validation 
Process) 
● Execute the account validation process by verifying accounts identified for 
third-party collection transfer. 
● Update internal tools and systems to reflect account status, ensuring all 
necessary service cancellations are processed accurately prior to agency 
transfer. 

4. Third-Party Agency Coordination 
● Manage the interface and external agency coordination with third-party 
collection partners. 
● Verify payment disputes raised by agencies, fulfill document requests, and 
perform payment validations to ensure external recovery efforts are 
based on accurate data. 

5. Special Projects & National Accounts 
● Lead reconciliation efforts for National Accounts, ensuring large-scale 
portfolios are balanced and payments are accurately applied. 
● Utilize account reconciliation tools to manage process requests, validate 
disputes, and resolve missing payments. 
● Participate in special projects aimed at improving AR processes and 
reducing the volume of recurring billing escalations. 

Qualifications & Requirements:
Minimum of 2 years in a B2B Finance or Collections environment. 

Category Requirement Education Technical Skills Soft Skills Details:

Bachelor’s degree in Finance, Accounting, Business, or a related field preferred. 
Proficiency in AR management tools and proficiency in Microsoft Excel or Google Sheets. 
Strong negotiation, analytical problem-solving, and professional communication skills.