About this role
Description
Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.
Key responsibilities:
Handle customer inquiries, concerns and complaints professionally
Process data entry and quotes
Act as liaison between clients and internal departments
Provide updates on repair status turnaround times
Requirements
Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
Multi-task oriented with attention to detail
Customer focused mindset – Problem solving abilities
Familiar with AS9100 and ISO Quality programs would be an asset
Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
Familiarity with Component Control/ Quantum operating system
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Services Specialist.
Job Type: Full-time & Part-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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