About this role
About the role
- We are seeking a proactive and detail-oriented Customer Service & Sales Support Specialist to support our sales team and deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes initiative.
What you'll do
- Respond to customer inquiries via phone and email in a timely and professional manner
- Process customer orders and generate accurate quotes
- Track and manage open orders to ensure timely delivery
- Follow up with vendors regarding purchase orders and shipments
- Coordinate with internal departments (Warehouse, Accounts Receivable, Purchasing)
- Conduct product research to support customer needs
- Handle returns, freight claims, and warranty or repair issues
- Support Account Managers in maintaining and growing customer relationships
Qualifications
- 2+ years of experience in customer service, sales support, or a related role
- Strong communication skills, both written and verbal
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Problem-solving mindset with the ability to work independently
- Experience with CRM systems (Copper preferred)
- Experience with ERP systems (NetSuite a plus)
- Proficiency in Microsoft Office (Word and Excel)
Why Join Us
- Supportive and collaborative team environment
- Opportunity for growth and advancement
- Meaningful role impacting customer satisfaction and sales success
Please No Third Party Solicitations
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