Member Accounts Representative

East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.

As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.

Pay rate: $20.00 per hour. This is considered an entry level position.

Key Responsibilities:

Customer Service:

• Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
• Provide account information to members.
• Assist members with billing questions and resolution.
• Resolve member complaints and issues to ensure a positive customer experience.
• Maintain a thorough understanding of company processes, policies, and procedures.

Data Entry:

• Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
• Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
• Generate reports and compile data for analysis as required.
• Continuously review and correct data discrepancies to maintain database accuracy.

Administrative Support:

• Provide general administrative support, including filing, document management, and scanning.
• Maintain organized records of customer interactions, notes and transactions.
• Collaborate with team members to enhance workflow efficiency.
• Perform other duties and responsibilities as assigned.
• High school diploma or equivalent required.
• Previous customer service and data entry experience is preferred.
• Basic knowledge of accounting principles is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and data accuracy.
• Proficiency in using computer software and data entry applications.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• A customer-centric and problem-solving attitude.
• Basic understanding of accounting concepts.
• Ability to work independently and as part of a team.
• A positive and proactive attitude.
• Strong work ethic and a commitment to meeting deadlines.
• Reliable and dependable.
• Adaptability and willingness to learn and grow in the role.
• Proficiency in Microsoft Office Suite, especially Excel.
• Familiarity with accounting software (e.g., QuickBooks) is a plus.
• Experience with CRM or customer service software is an advantage.

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.