IT Help Desk Technician

Join our Richmond team as an IT Technician and help keep our people, systems, and technology running at their best. In this hands-on role, you’ll install, configure, maintain, and troubleshoot computer systems, networks, hardware, and software across the organization.

You’ll play a key role in ensuring reliable, secure, and high-performing IT infrastructure while providing responsive technical support to employees. You’ll also train and guide users on effective, appropriate, and safe use of company technology.

The ideal candidate is a proactive problem-solver who enjoys helping others, embraces new technology, and can communicate clearly with both technical and non-technical users. If you’re ready to make a direct impact and help build a stronger, smarter workplace, we’d love to have you join the Richmond team.

Key Responsibilities:

· Setting up workstations with computers and necessary peripheral devices.

· Checking and install computer hardware (hard disk drives, solid state drives, mice, keyboards, etc.) to ensure functionality.

· Installing and configuring appropriate software and functions according to specifications.

· Assist security and privacy of networks and computer systems.

· Perform scheduled upgrades and maintenance to end user computers without deterring others from completing their work.

· Troubleshoot, diagnose and resolve problems.

· Maintain records/logs of repairs and fixes and maintenance schedules.

· Other duties as assigned.

Education, experience, and skills:

· Diagnostic and problem-solving skills

· Communication ability – both oral and written

· Organizational and time-management skills

· An understanding of a computer system and networks

· Good knowledge of internet security and data privacy principles

· High school diploma or equivalent

· Certification in the following is not required, but certainly an advantage:

o CompTIA ITF+

o CompTIA A+

o Microsoft 365 Fundamentals (MS-900)

o Google IT Support Professional