About this role
Responsibilities
As a Paralegal in the team, you will work on portfolios for a wide range of clients, helping to secure outstanding debts through legal action. You will review each file individually and determine the most appropriate legal procedure to recover the outstanding debt.
You will work in line with best practice and under appropriate supervision, ensuring a high level of service both internally and externally, while adhering to client service level agreements, DWF values, compliance policies and the FCA’s Consumer Duty requirements.
Your day-to-day responsibilities will include communicating with clients and customers, responding to queries, providing updates on the progress of their cases and any ongoing legal action, and explaining the options available to them.
You will also be expected to develop a good understanding of the regulatory environment in which the team operates, including relevant compliance policies. Full training on compliance and regulatory requirements will be provided to support you in the role.
What will help you succeed in this role?
- Good computer literacy, including proficiency in Microsoft Office.
- Strong organisational skills, with the ability to prioritise and manage multiple tasks.
- Ability to work effectively under pressure and meet deadlines.
- Strong attention to detail and problem-solving skills.
- Excellent communication skills and a professional approach when dealing with clients and customers.
- A positive, adaptable approach and the ability to work effectively as part of a team.
- An understanding of the Civil Procedure Rules (CPR) and how they apply in practice.
- A law degree or similar qualification is preferred.
What we offer?
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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