Service Advisor
About this role
Service Advisor
Duval Motor Company is seeking an experienced, customer-focused Service Advisor to join our team. In this role, you’ll greet customers, manage service appointments, prepare repair orders, and ensure a seamless, high-quality experience from start to finish. We’re looking for a reliable, detail-oriented professional with a strong commitment to exceptional CSI performance.
As a respected, family-owned automotive group, Duval Motor Company is built on integrity, outstanding customer service, and a dedication to positively impacting the lives of both our employees and the customers we serve.
Responsibilities
- Greet customers promptly and professionally; gather and document vehicle information
- Schedule service appointments and manage the daily service flow
- Accurately write repair orders and clearly document customer concerns
- Conduct or coordinate test drives to verify issues when needed
- Review service history and inspect vehicles to recommend additional maintenance
- Educate customers on recommended services and maintenance requirements
- Provide accurate estimates for labor and parts
- Communicate effectively with technicians, parts department, and other internal teams
- Maintain consistent follow-up and deliver exceptional customer satisfaction
- Uphold Duval Motor Company’s service standards and brand reputation
Requirements
- Valid driver’s license
- Ability to pass pre-employment screenings: background check, MVR check, and drug test
- Must be legally authorized to work in the United States
- Completion of Form I-9 and required documentation within 3 business days of hire
Qualifications
- 2–4 years of experience as an Automotive Service Advisor (required)
- Proven record of strong CSI performance
- Excellent communication, interpersonal, and active listening skills
- Strong attention to detail and accuracy in documentation
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Problem-solving and analytical abilities
- Enthusiastic and customer-service-driven mindset
Benefits
- Health, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Employee discounts
- Opportunities for career growth and development
Equal Opportunity Employer
Duval Motor Company is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Company at a glance
Duval Ford is a full-service Ford dealership serving the Jacksonville region, grounded in community, service, and long-term relationships. We support retail customers, business fleets, and public-sector organizations with an emphasis on reliability, continuity, and professional stewardship.
Community Commitment
Rooted in Jacksonville, Duval Ford is built on long-standing relationships, trust, and consistent service to individuals, families, businesses, and organizations across the region.
Service First & Customer Care
Service is a core operating principle. Our teams provide comprehensive vehicle service with a focus on reliability, responsiveness, and long-term care for customers who depend on their vehicles every day.
Commercial Vehicle Center & Ford Pro Elite Commercial Service
As a selected Commercial Vehicle Center, we provide specialized infrastructure and Ford Pro Elite commercial service capabilities designed around uptime, priority scheduling, and commercial service workflows.
Commercial Account Management (CAM)
We support business customers through a dedicated commercial account management approach focused on long-term fleet stewardship, spanning acquisition, upfitting coordination, and service continuity.
Mobile & Fleet Service
Our mobile and on-site service solutions reduce disruption and improve efficiency for organizations where vehicle uptime is critical to daily operations.
Government & Municipal Support
We work with government and municipal organizations that require dependable vehicles, disciplined processes, and service continuity, with an emphasis on accountability and operational readiness.
Retail Sales & Ownership Experience
Our retail operation delivers a professional ownership experience through new and pre-owned vehicle sales supported by an integrated sales and service model focused on clarity and long-term value.
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Holidays
- Employee Discounts
- Career Growth And Development
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