Shift Lead

In this role, the Shift Lead will:

• Demonstrate and uphold our company core values.
• Lead the entire team during assigned shifts.
• Drive product quality, customer service, kitchen timelines, system adherence, and food safety.
• Be familiar with and able to perform both kitchen and front-of-house roles.
• Monitor food waste, ordering, and inventory levels.
• Monitor the store email and calendar for daily catering events.
• Support FOH team to ensure smooth service.
• Ensure consistent adherence to standard recipes, portion sizes, cooking methods, quality standards, and operational procedures.
• Resolve food quality or customer service issues in real time.
• Ensure proper cleaning and sanitation of the kitchen and FOH areas.
• Monitor and maintain equipment; escalate repairs promptly.
• Maintain a safe work environment and enforce safety guidelines.
• Foster a positive team culture through professionalism and communication.
• Act as shift point-of-contact for operational concerns or escalations.
• Monitor breaks and shift hours to ensure labor compliance.
• Oversee opening and closing procedures.
• Communicate shift updates or team feedback to management.
• Assist with training and onboarding new employees.
• Other duties as necessary or assigned.

Required Knowledge, Skills and Abilities:

• High-energy, proactive individuals who thrive in a dynamic, fast-paced environment.
• Ability to work (and have fun!) in a diverse team.
• Ability to work under stress.
• Attention to detail.
• Passionate about food.
• Possess or be willing to obtain a Food Handler’s card within 7 days of hire.
• Possess or be willing to obtain an Alcohol Server Training Permit if working front of house.
• Must be at least 21 years old (if working front of house, alcohol service required).
• Ability to stand continuously throughout an 8-hour shift.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, stoop and move quickly.
• Finger/hand dexterity to operate kitchen machinery, knives, etc.
• Ability to withstand changes in temperature, occasional smoke, steam and heat and work in a confined area.
• Ability to speak or understand Spanish a plus.
• Must have 2+ years kitchen management experience in a full service, moderate to high volume restaurant.
• Scheduling flexibility.