About this role
Job DetailsJob Location: Phoenix Division AZ Construction - Tempe, AZ 85282Job Purpose:
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties and Responsibilities
Respond to homeowner warranty work orders
Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
Determine if the company compensates service requests based on established company policies and procedures
Identify and report to the Director of Production any potential home construction defects
Approve service invoices and monitor service repair budgets
Qualifications
Excellent phone etiquette
Excellent verbal communication skills
Punctual
Professional appearance and manner
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Customer service driven
Display a friendly, enthusiastic, respectful, and personable manner
Must be proficient in Microsoft Office Suite
Ability to work under pressure; organized
Ability to multitask and coordinate numerous activities and groups of people
Highly motivated; able to work with minimal supervision
Strong team player; can work with diverse groups of people
Commitment to customer service
Ability to read and fully comprehend construction blueprints specifications and development plans
Valid driver's license, proof of auto liability insurance and an acceptable driving record
3 or more years’ experience in the residential construction industry as a Warranty Manager
Successful completion of college courses in Residential Homebuilding Construction
Qualifications
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