Warranty Manager (2320)

Job DetailsJob Location: Greenville Division - Greenville, SC 29615Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

Respond to homeowner warranty work orders
Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
Determine if the company compensates service requests based on established company policies and procedures
Identify and report to the Director of Production any potential home construction defects
Approve service invoices and monitor service repair budgets
Other duties as assigned

QualificationsKnowledge and Skills

Excellent phone etiquette
Excellent verbal communication skills
Punctual
Professional appearance and manner
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Customer service driven
Must have home building experience in field work
Displays a friendly, enthusiastic, respectful, and personable manner
Must be proficient in Microsoft Office Suite
Ability to work under pressure; organized
Ability to multitask; coordinate numerous activities and groups of people
Highly motivated; ability to work with minimal supervision
Strong team player; works with diverse groups of people
Commitment to customer service
Ability to read and fully comprehend construction blueprints specifications and development plans

Education and Work Experience

Prior customer service experience preferred
3-5 years’ experience in the residential construction industry as a Warranty Manager
Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction