Practice Management Technician

Job DetailsJob Location: 105 CONTINENTAL PLACE SUITE 300 - BRENTWOOD, TN 37027Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $55,000.00 - $60,000.00 Salary/yearTravel Percentage: Up to 25%Practice Management Technician

About EPP

Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices focused on patient care, clinical quality, and nationwide growth. We empower our practices to keep their individuality and achieve their goals by providing expert business resources and support to achieve their vision. We prioritize relationships and trusted connections that are necessary for an endodontic business to grow and prosper, especially in today’s competitive and evolving healthcare landscape. Endodontic Practice Partners is built on integrity, quality, compassion, and putting the patient first.

Position Summary

This position is responsible for providing basic support through email, Teams, an assigned ticketing system and virtual meetings, on the practice management system and integrated products.

This position requires residing in one of the following greater metropolitan areas:

Nashville, TN

Boise, ID

Seattle, WA

Portland, OR

DAY IN THE LIFE:

Work at home, remotely. Work in local practices as needed.
Full time, salary position, including benefits
Monitor and response to Teams, tickets and emails
Processing office support tickets placed through the Endo Vision ticketing system
Assisting with special projects as needed
Working together with other departments, including IT Department, Regional Directors, Payable Accounts, Revenue Cycle Management, and Marketing.
Monthly tickets average between 500 to 800 tickets

Duties and Responsibilities

Review ticketing system, Teams and email and resolve issues from end users
Escalate unresolved issues to Product Manager
Attend, participate and potentially lead Endo Vision CE classes
Understand converted data and onboarding process for new offices
Educate and implement new product features
Actively follow up with offices after an onboarding
Follow all SOPs regarding ledger corrections and adjustments
Coordinate with third-party vendors as needed during troubleshooting
Escalate unresolved third-party vendor issues to Product Manager
Participate in special projects as needed with other EPP Teams
Respond positively and professionally to tickets, teams, emails and training
The ability to train end users on basics in admin, clinical and higher functions

Maintain confidential and sensitive data, working as a representative of EPP LLC
Maintain and uphold prescribed security protocols as a representative of EPP LLC

Required Skills / Abilities

Must reside in one of these four metro areas

Nashville, TN

Boise, ID

Seattle, WA

Portland, OR

Highly self-managed and task oriented
High attention to detail and accuracy
Excellent time management
Ability to prioritize projects
Professional communication: verbal, email, MS Teams, text
Energetic and positive attitude
Ability to multi-task
Ability to work under pressure with deadlines
A troubleshooting mindset to manage issues and conflict
Knowledge of dental administrative tasks, clinical tasks and reporting
Basic computer knowledge (data entry)
Basic MS Excel, Power Point, Word, Outlook, Teams
Knowledge of 3rd party software: Bomgar, Revenue Well, Dexis, Carestream, EDS Dental Services, ePrescribe
Key characteristics: patience, good listener, customer service mindset, independent, motivated

Education and Experience

High School Diploma

1-2 years of experience in dental practice; equivalent education and/or experience will be considered
1-2 years of experience with HS One specialty software; equivalent education and/or experience will be considered
Preferred qualifications: Endo Vision experience
Preferred qualifications: customer service history

Occasionally may include

Onsite assistance with larger group practices onboarding
Travel to the TN Support Center for team meetings
Expected travel is around 4-6 times/year for up to 1 week at a time

Endodontic Practice Partners LLC is an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.