About this role
Job DetailsJob Location: Dallas, TX Area - Dallas, TX 75243Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Up to 50% Job Category: Information TechnologyIT Technician - Multi-Site Dental Services
Company Name: Endodontic Practice Partners (EPP)
Location: Must be local to the greater Dallas–Fort Worth, TX area (local travel up to 50% is required).
Employment Type: Full-Time
About Us
Endodontic Practice Partners (EPP) is a leading network of endodontic practices dedicated to supporting exceptional patient care through operational, clinical, and technology excellence. Our centralized support teams partner closely with clinicians and staff across multiple locations to ensure practices run efficiently and securely.
The Opportunity
We are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas area. This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Candidates must live in the Dallas- Fort Worth area, as frequent travel to local practice sites is a core part of this role.
What You’ll Do
Serve as frontline IT support for onsite and remote users across multiple practice locations
Monitor and manage help desk tickets, ensuring timely resolution and clear communication
Troubleshoot hardware, software, networking, and connectivity issues
Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications
Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server
Assign users and devices to appropriate groups and permissions
Monitor antivirus and security solutions and resolve related issues
Maintain accurate inventory of hardware, software, and licenses
Perform hands-on technical work at practice locations, such as running/organizing cable, mounting equipment, and basic infrastructure installation.
Partner closely with the IT Manager and broader IT team to resolve issues efficiently
Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment
What We’re Looking For
High school diploma required; college degree preferred
2+ years of onsite/hand-on IT experience,
1+ years of remote IT support, help desk, or technical support
Physical ability to perform tasks such as running cables and mounting/installing IT equipment
Strong troubleshooting skills across hardware, software, and basic networking
Experience with Microsoft technologies (Windows, Active Directory, Office 365)
Familiarity with networking equipment (switches, routers, servers, firewalls)
Strong communication skills with the ability to explain technical issues clearly
Self-starter who can work independently while collaborating with a remote team
Willingness and ability to travel regularly to local practice locations (Dallas, TX area)
Healthcare, dental, or multi-site support experience strongly preferred
Physical Requirements
Ability to lift and carry equipment up to 50 lbs
Ability to climb ladders and access elevated or confined spaces (e.g., ceilings, crawlspaces) to run cable or install equipment
Ability to kneel, crouch, and work in tight or awkward physical spaces
Ability to use hand and power tools safely (e.g., drills)
Preferred (but Not Required)
Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA
Experience supporting multi-location or healthcare environments
What We Offer
Competitive salary
Comprehensive health, dental, and vision insurance
Options for health savings and flexible spending accounts
401(k) plan with company match
Life & disability insurance
Paid time off and holidays
Professional development opportunities
Friendly and supportive work environment
Convenient office location with modern amenities
Why Join EPP
Opportunity to support healthcare teams making a real impact
Hands-on, varied work across multiple environments
Collaborative and supportive IT team
Stability and growth within a national healthcare partnership
Endodontic Practice Partners is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Important: All official EPP recruiting communications, application requests, and offer letters are sent through Paycom (paycomonline.net) or from an email address ending in @EndoPracticePartners.com or @EndodonticPracticePartners.com. EPP will never request payment or purchase of any kind as part of the hiring process. If you receive a suspicious message claiming to represent EPP, please do not click any links and contact us at [email protected].
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