Managed Services Specialist

🚀Managed Services Specialist | Fintech Startup
📍Location: Karachi (hybrid) 
 💼 Type: Full-time

About Us
At Dost, we're not just another startup. We're a fintech transforming how companies manage their financial processes through AI. Our platform automates invoices, delivery notes, and purchase orders—reducing manual work, eliminating errors, and redefining finance operations.
We’re already trusted by 150+ companies, yet still small enough for your ideas to directly shape the product and the way we work.

🎯The Opportunity
This isn’t a traditional operations role where you follow rigid processes all day.
We’re looking for a Managed Services Specialist who wants to actively improve how automation works, not just execute tasks. Someone who enjoys diving into financial documents, spotting patterns, and making systems smarter over time.
You’ll play a key role in ensuring our AI performs at its best—training models, optimizing workflows, and helping clients reach higher levels of automation in their finance operations.
This role is perfect if:

• You’re curious about how AI works behind the scenes
• You enjoy solving data or process-related puzzles
• You like combining finance knowledge with technology
• You want to make a direct impact on product performance and client outcomes
• You thrive in a fast-paced startup where learning is constant

🔧Your Day-to-Day
AI Training & Platform Operations

• Train financial documents within the platform to improve extraction accuracy
• Learn and master Dost’s full document processing flow
• Continuously optimize supplier invoice automation to reduce manual intervention
• Handle edge cases and ensure documents are correctly interpreted and processed

Model Performance & Optimization

• Review and evaluate AI model performance
• Identify recurring errors, inconsistencies, or gaps in automation
• Detect supplier-specific patterns that impact processing accuracy
• Suggest improvements to training, configurations, or workflows

Customer Success Support

• Collaborate closely with the Customer Success team on active accounts
• Support ongoing operations and ensure smooth document processing
• Escalate complex or technical issues internally when needed
• Act as a bridge between client workflows and product capabilities

🧠What We Need From You
Education
Bachelor’s degree (or final-year student) in:

• Accounting
• Finance
• Business Administration
• Economics
• Technology or related fields

Knowledge
Basic understanding of:

• Financial processes and accounting concepts
• Accounts payable / receivable
• Data extraction from documents
• AI model training (labeling, tagging, data preparation)
• How companies manage financial documentation

Skills & Competencies

• Strong attention to detail
• Problem-solving mindset
• Clear and effective communication
• Proactive and hands-on attitude
• Ability to work independently
• Strong organizational skills
• Fast learner with adaptability in dynamic environments

Language

• Fluent English (mandatory)
• Spanish is a plus

🌟Why Dost vs. Other Options
What you WON’T find here:

• Repetitive, low-impact operational work
• Rigid processes with no room for improvement
• Disconnect between your work and product evolution

What you WILL find:

• Direct impact: Your work improves AI performance and client outcomes
• Learning curve: Exposure to AI, SaaS, and financial automation
• Ownership: Real responsibility from day one
• Collaboration: Work closely with Product, Customer Success, and Implementation teams
• Growth: Opportunity to evolve into more technical, analytical, or strategic roles

💰What We Offer

• Performance-based incentives tied to automation and efficiency improvements
• Team bonuses linked to overall platform performance
• Professional development in AI, fintech, and operations
• Clear growth path within a fast-scaling startup