Patient Access Coordinator (3971)

Job DetailsJob Location: Corporate - Karachi (KHI) - Karachi, Sindh 75600Position Type: AdditionalEducation Level: Bachelor's DegreeTravel Percentage: NoneJob Category: Marketing

We are seeking a Patient Access Coordinator to support source visibility, patient access handoffs, lead support workflows, mass communication response tracking, inbound issue logging, ambassador support, database reactivation support, GHL/tracker hygiene, and operational support across Patient Access & Marketing. This role supports recurring patient access operations, tracker updates, list cleanup, follow-up queue support, market/source tagging, mass communication tracking, ambassador visibility, and weekly reporting. This role is a coordination and visibility role. It does not own sponsor portals, final Enrollment operations, patient scheduling, or clinical prescreening.

Duties and Responsibilities

Maintain a source handoff tracker for mass communications, digital campaigns, PPP/provider referrals, community event leads, vendor leads, sponsor-source visibility, EMR/chart review sources, database outreach, and GHL workflows.
Track owner, source, study, indication, site, market, status, next step, follow-up date, and escalation needs for patient access-related handoffs.
Support mass communication response tracking by documenting send name, audience segment, site/market, source label, form link, responses, follow-up owner, scheduled, screened, and randomized where available.
Support patient engagement workflows by organizing mass communication tracking, script request details, message/version tracking, and missing study detail follow-up when assigned.
Support patient engagement support resources by helping train, audit, and review tracker updates, follow-up queue work, patient access issue logs, ambassador support items, and list cleanup tasks.
Maintain non-safety patient access issue logs and route items to the correct owner, including Enrollment, Digital, Community, Sponsor Relations, or Finance when needed.
Support ambassador-related workflows, warm patient engagement support, referral support documentation, and payout/process visibility where assigned and trained.
Help validate and organize lead/source lists by study, indication, geography, source, engagement history, last contact date, and potential cross-study match.
Support database/lifecycle reactivation queues by tracking patient pools, audience segments, send readiness, response ownership, and restart needs.
Support GHL/CRM data for patient access-related workflows by helping maintain fields, tags, owner assignment, duplicate cleanup, status updates, and incomplete record flagging where assigned.
Support provider list, market list, and specialty list cleanup when these lists are being used for patient access, source tracking, or campaign/mass communication planning, while keeping relationship ownership with the appropriate Community/Business Outreach owner.
Coordinate with Sponsor Relations and sponsor portal support lanes where sponsor-originated sources need visibility in reports, while keeping sponsor portals owned by Sponsor Relations.
Support EMR/EHR source visibility for chart review workflows, and other identification sources without replacing Enrollment/Data Ownership.
Track vendor/source visibility.
Maintain operational pause and restart queues for deferred follow-up, non-safety issues, paused source workflows, and campaigns or mass communications that need to resume after an operational break.
Support launch readiness by confirming follow-up owner, site capacity, source label, routing visibility, and response ownership before mass comms, campaigns, event QR codes, or vendor sources go live.
Prepare weekly source visibility summaries showing active sources, open handoffs, unassigned items, mass comm responses, event leads, ambassador items, database reactivation work, and blocked workflows.
Escalate any source, list, mass communication, ambassador, vendor, or patient access workflow that does not have a clear owner or follow-up path.
Document recurring source handoff, list cleanup, mass comm, issue log, ambassador support, and restart queue workflows so they are not dependent on individual memory.

Knowledge and Experience

Education

Bachelor’s degree in Healthcare Administration, Public Health, Business, Communications, Marketing, Operations, or related field preferred.
Equivalent healthcare operations, patient access, patient engagement, call center, clinical research, or coordinator experience may be considered.

Experience

Minimum 2 to 4 years of experience in healthcare operations, patient access, patient engagement, clinical research support, call center coordination, marketing operations, source tracking, or CRM/tracker coordination.
Experience maintaining trackers, logs, follow-up queues, source records, issue lists, or cross-functional handoffs required.
Experience supporting scripts, mass communications, ambassador/referral workflows, database lists, or patient engagement operations preferred.
Clinical research, SMO, CRO, site network, patient recruitment, or healthcare marketing experience strongly preferred.

Credentials

Healthcare operations, patient access, clinical research, or project coordination training preferred.
HIPAA/privacy awareness preferred where applicable.

Knowledge and Skills

Strong understanding of how patient sources need to be labeled, routed, and followed up.
Ability to see gaps between Marketing, Enrollment, Community, Sponsor Relations, Finance, and Patient Engagement.
Strong attention to detail around source labels, owners, next steps, follow-up dates, and unresolved items.
Ability to support patient engagement and support team members without taking over their full roles.
Ability to organize lists and trackers so leadership can see what is active, blocked, or missing ownership.
Comfort working with paid media, mass communications, PPP, events, EMR, database, vendors, sponsor sources, and ambassador workflows.
Ability to escalate quickly when a source or patient access workflow has no clear owner

KPI & Success Metrics

Handoff Completion

Mass comms, digital, PPP, events, vendor, sponsor visibility, EMR, and database source handoffs have clear owners and documented status.

Tracker Hygiene

Assigned trackers/lists have updated owner, status, source label, next step, and follow-up date.

Mass Comms Tracking

Sends, responses, source labels, follow-up ownership, scheduled, screened, and randomized are tracked where available.

Patient Access Issue Resolution

Non-safety patient access issues are logged, routed, resolved, or escalated.

Patient Engagement Support

Assigned script/mass comm/ambassador/list/log support tasks are organized and completed without creating rework.

Database Reactivation Support

Reactivation pool size, sends, responses, scheduled, screened, randomized, and cross-study matches are tracked where available.

Restart Readiness

Pause/restart queues are organized and actionable.

Sponsor Source Clarity

Sponsor-originated sources remain

Qualifications