Senior Software Engineer – Frontend & Mobile

At Dixa, we are building the agentic customer service platform behind exceptional ecommerce brands. Our platform combines an AI agent (Mim) that resolves customer inquiries autonomously, an AI Co-Pilot that helps human agents respond faster and more accurately, intelligent routing, and a unified agent workspace where every conversation lives in one place. Hundreds of brands use Dixa as the primary work tool for thousands of agents every day.

As a Senior Software Engineer, you will build the products at the heart of that platform — across web and mobile. You will ship code, with AI as a core part of your workflow, that handles customer interactions across telephony, email, chat, and social messaging. You will also build and maintain the Dixa Messenger mobile SDKs that power in-app customer support on iOS and Android devices.

You will build, test, and document fast, beautiful, and complex web applications that serve as the primary work tool for thousands of agents every day, as well as the native mobile SDKs that open Dixa to a whole new market. Your projects will include Dixa Messenger (web and mobile), satisfaction surveys, and our flagship product, the Dixa Agent interface.

You will have the opportunity to influence product, design, workflow, testing, and basically everything, and contribute to technical and architectural discussions across the entire Engineering team.

This is a business-critical platform. We run on a microservice architecture with high uptime, a rich public developer API that customers and partners build on, and we manage our cloud with infrastructure-as-code on AWS. React powers the frontend, Scala (functional programming) powers the backend, and Kotlin/Swift power our native mobile SDKs. AI plays a central role in both the products we build and the tools we use to build them, and we expect engineers to lean into AI-focused development as a core part of how they work.

Your primary domains will be frontend and mobile, but backend work is part of the role too. You will have freedom and autonomy to choose the tooling that fits your personal preferences, and we will provide all the equipment you need to do your best work, from a cool office in Copenhagen.

You will join a very senior team of software engineers with a strong culture and real pride in what we have built. Who you are

• You have professional experience working with React and feel right at home building applications at a full-stack level.

• You have hands-on experience building native mobile applications for Android (Kotlin) and/or iOS (Swift), and are comfortable working across both platforms.

• You have experience building or contributing to mobile SDKs that other developers use.

• You have prior experience building single-page applications.

• You are open-minded and a good listener when it comes to other people’s ideas, and you voice your own ideas with confidence.

• Working in a team comes naturally to you; you are easy to work with and value others’ input.
  You are ambitious and want to make a difference where you work, eager to contribute to a positive and productive environment.

• You are excited about applying AI to your day-to-day craft and to the products you ship.

The qualifications and experiences outlined in this job description serve as a guideline. We welcome applicants with diverse backgrounds, as long as they can demonstrate the essential core competencies.

• Build, test, and document gorgeous, fast, and complex web applications used as the primary work tool for thousands of people every day.
• Work on our React applications using state-of-the-art tools and libraries, with the freedom to choose what fits you best.
• Build and maintain the Dixa Messenger Android SDK (Kotlin) and iOS SDK (Swift), enabling brands to provide in-app customer support inside their mobile applications.
• Set up and evolve technical plans, architecture, and public APIs that developers around the world will use.
• Set high standards for mobile testing, CI/CD pipelines, and contribution guidelines.
• Contribute backend work in Scala using a functional programming style.
• Help evolve our microservice architecture and the high-uptime public developer APIs that customers and partners build on.
• Influence product, design, workflow, testing, and every part of how we build.
• Contribute to technical and architectural discussions with the whole Engineering team.
• Ship code, with AI as a core part of your workflow, that powers customer interactions across telephony, email, chat, and social messaging.
• Lean into AI-focused development, both in the products we ship and the tools we use to build them.

Our stack and how we work

• Frontend: TypeScript with React (our primary frontend framework), plus modern libraries and tooling of your choice.
• Mobile: Kotlin for Android, Swift for iOS — native SDKs for the Dixa Messenger.
• Backend: Scala, with a functional programming style.
• Architecture: microservices supporting a business-critical platform with high-uptime public developer APIs.
• Cloud and ops: AWS, with infrastructure as code.
• CI/CD: automated pipelines for both web and mobile, shipping code fast and reliably.
• AI: deeply embedded in both the products we ship (Mim and AI Co-Pilot) and the tools we use to build them.
• Products: Dixa Messenger (web + mobile SDK), satisfaction surveys, and the Dixa Agent interface, our flagship product.

What’s in it for you? 

Dixa has pioneered the concept of Customer Friendship, and this is also something that shapes how we connect and engage at Dixa. We are a friendly bunch, we trust and support one another and we like to have fun together!

We are offering

• Competitive salary and 5% pension on top

• 25 days paid annual leave + 5 Dixa Wellbeing days for recharging

• Health care insurance

• Generous paid parental leave for work-life balance

• Delicious subsidized lunch

About us

Dixa is a Value Experience (VX) Customer Service Platform that combines cutting-edge AI with a human touch, empowering companies to deliver effortless, personalized experiences that drive customer loyalty. Trusted by leading consumer brands of the world, Dixa supports over 30 million conversations annually.

Founded by four friends determined to make a difference in customer service, we're now a fast-scaling company with backing from some of the most reputable investors globally.

Our commitment is to excel, and we’re building a culture where teamwork and results matter, and everyone is empowered to take ownership, drive growth, and contribute meaningfully. We believe in fostering a work environment that challenges you to grow and gives you the tools to succeed.

We value flexibility but equally believe in the collaboration and innovation sparked by working together in person.That’s why we’ve adopted a flexible work model, requiring a minimum of three days per week in the office to strengthen team connections, foster collaboration, and encourage knowledge sharing.

Our recruitment process - what to expect? 

We take the time to carefully review your application, and here’s an overview of what our recruitment process typically involve, though it may vary depending on the role:

1. Initial video/phone chat: An introductory conversation with the hiring manager to get to know each other better. If there’s mutual interest and alignment, we’ll proceed to step 2.

2. First interview: A deeper dive into the role, your skills, and experiences, usually with the hiring manager and a team member 

3. Talent Assessment: A quick test to gain insights into your unique talents and strengths

4. Case Study/Problem discussion: An opportunity for you to demonstrate how you’d tackle a challenge relevant to the role

5. Second interview: A follow-up discussion to review your case study, and address any remaining questions 

6. Offer: If everything aligns, we’ll extend and offer and look forward to welcoming you to Dixa 

**We will review applications throughout July as possible, but due to the summer holidays there may be delays in our replies. 

We hope we’ve sparked your interest in Dixa, and we look forward to receiving your application!