Account Manager
About this role
We are seeking an Account Manager (Full-time, Remote) to support the delivery of digital content and creative projects across a portfolio of global clients.
This role focuses on managing client relationships, translating briefs into clear execution plans, and coordinating freelance talent to ensure smooth, high-quality delivery across multiple workstreams. You will act as a core operator within the client–talent ecosystem, ensuring alignment between clients, freelancers, and internal teams across fast-moving projects.
ResponsibilitiesACCOUNT MANAGEMENT & CLIENT COORDINATION
- Manage day-to-day client relationships across assigned accounts.
- Support onboarding and project setup for new engagements.
- Translate client briefs into clear, structured deliverables.
- Maintain proactive communication with clients and internal teams.
DELIVERY COORDINATION (CREATIVE & CONTENT)
- Coordinate delivery across multiple project types, including:
- Social media content and campaign assets
- Copywriting and editorial content
- Digital creative (ads, banners, landing pages)
- Track timelines, milestones, and delivery progress.
- Ensure outputs meet agreed quality standards and deadlines.
- Escalate risks or delivery issues where needed.
WORKFLOW & OPERATIONS SUPPORT
- Coordinate freelance talent across active projects.
- Maintain structured workflows from brief to execution until delivery.
- Ensure clarity and consistency in project briefs.
- Support smooth day-to-day execution across accounts.
- Previous experience in account management, client services, or project coordination.
- Background in digital marketing, content, or creative environments.
- Strong organisational and communication skills.
- Ability to manage multiple concurrent projects.
- Experience working with remote or freelance teams preferred.
NICE TO HAVE
- Experience in agencies, creative studios, or talent platforms.
- Exposure to social media or content production workflows.
- Familiarity with performance-driven digital campaigns.
Company at a glance
DIGITAL connects technology builders and buyers to accelerate the adoption and commercialization of Canadian solutions.
Established in 2018 under the Government of Canada’s Supercluster Initiative, DIGITAL brings together industry leaders, SMEs, and post-secondary institutions to collaborate on large-scale projects that drive innovation and the development of technology solutions in sectors critical to Canada, such as mining and energy, housing, workforce development and health.
Since inception, DIGITAL has delivered billions in projected revenue for Canadian companies, retained sovereign IP, launched hundreds of commercial products, and helped tens of thousands of Canadians gain the skills needed for the digital economy.
Learn more at digitalsupercluster.ca
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