Account Director / Client Services & Delivery Lead
About this role
We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.
You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.
Responsibilities- Own executive-level client relationships and serve as the primary strategic advisor.
- Lead delivery across multiple retainer accounts from planning through execution.
- Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
- Manage project scope, priorities, timelines, budgets, and resource allocation.
- Improve internal processes and operational workflows.
- Ensure consistent quality across all client deliverables.
- Identify account growth opportunities and contribute to client retention.
- Partner directly with agency leadership to scale operations.
- At least 5–10+ years in a digital marketing, advertising, or creative agency.
- Proven experience managing enterprise or mid-market client accounts.
- Experience leading cross-functional digital teams.
- Strong project and delivery management skills.
- Excellent stakeholder management and executive communication.
- Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
- Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
- Ability to work during US Central Time business hours.
Company at a glance
DIGITAL connects technology builders and buyers to accelerate the adoption and commercialization of Canadian solutions.
Established in 2018 under the Government of Canada’s Supercluster Initiative, DIGITAL brings together industry leaders, SMEs, and post-secondary institutions to collaborate on large-scale projects that drive innovation and the development of technology solutions in sectors critical to Canada, such as mining and energy, housing, workforce development and health.
Since inception, DIGITAL has delivered billions in projected revenue for Canadian companies, retained sovereign IP, launched hundreds of commercial products, and helped tens of thousands of Canadians gain the skills needed for the digital economy.
Learn more at digitalsupercluster.ca
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