Customs Operations Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Customs Operations Manager in Johannesburg, South Africa. Join us in connecting people and improving lives!

Job purpose:

Manage, control and develop the CDZ (customs brokerage) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources

In this Customs Operations Manager position

• Role is key interface between CDZ, Ocean Freight & Airfreight Department.
• Manage day by day activities in OFR & AFR CDZ function.
• To find a good system/procedure in order to reach maximum results in clearance
• Review the used system.
• Send advice specific email to overseas.
• Coordinate CDZ departments’ day to day activities.
• Evaluate vendors.
• Manage & control department costs.
• Maintain communication & shipment arrangements with OFR & AFR departments.
• Establish and maintain relationships with existing customers.
• Help customer services in order to assist customer questions on customs areas.
• Help customer services on presentation of customs clearance slide.
• Ensure for timely cash advance reporting.
• Build relationships with high level Customs Authority.
• Evaluate vendor timeously.
• Ensure Department KPI’s are maintained, displayed and achieved.
• Manage & control CDZ (customs brokerage) staff duties daily.
• Manage operational planning on specific projects (urgent projects).
• Select, supervise & monitor third party consultants ensuring that CDZ strategic objectives are fully met and that costs are in line with budgeted/approved amounts.
• Design, implement and manage CDZ strategic planning process.
• Actively promote the exchange & adoption of best practices within the CDZ organization.
• Develop a high performance service culture within the functional department.
• Plan, organize and direct an efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Now, here is what we need from you!

• Management skills
• Facilitation skills
• Presentation skills
• Good English communication skills spoken & written
• Project management skills
• Strategic thinking level
• High result orientation
• Convincing leadership skills
• Excellent in analytics, logic & statistic skills
• Excellent contacts at SARS
• Fully compliant in all aspects of customs affairs
• Experience: 10 years’ experience in Ocean & Air SARS regulations.
• 5 years’ management experience with reporting structure of more than 15 employees
• Education: Matric
• Certification in related SARS courses

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.