Customer Care Executive

Location: Ahmedabad
Workplace: On-site
Employment: Full-time
Compensation: ₹10k – ₹20k

Apply with Clera

About this role

Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically

Address customer queries related to product usage, order status, returns, payments, etc.

Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns

Log customer feedback and escalate unresolved issues to relevant teams.

Maintain daily records of interactions using CRM or ticketing tools

Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries

Educate customers about Dermatouch products and skincare routines

Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements

Graduate or Diploma in any discipline

1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)

Excellent communication in English and Hindi (knowledge of regional languages is a plus)

Ability to work in evening/night shifts and weekends (if required)

Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email

Patience, problem-solving skills, and a customer-first mindset

Benefits

A growing skincare brand with a focus on science-backed, dermatologist-led products
A collaborative work culture where ideas are heard and teamwork is valued
Opportunities to learn, take ownership, and grow with the company
Exposure to how a skincare brand works, across teams and functions
A supportive and inclusive workplace

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Ask your AI about this role

Connect Clera once, then ask if it fits you.

Read the Customer Care Executive listing at Dermatouch (https://www.getclera.com/jobs/dermatouch-official/customer-care-executive-zb9vrnkmmlns) and tell me whether it fits my profile. Save it for me if it does.

Claude ChatGPT

Not connected yet? Takes a minute

Add to Claude

One click above pre-fills the connector. Or by hand: Settings > Connectors > Add custom connector, paste https://mcp.getclera.com. Either way, sign in with the account you use on Clera and approve the consent screen.

https://mcp.getclera.com