Int Representative, Property Claims Level 1

The Opportunity 

As a Property Claims Representative, you'll play an important role in helping customers through unexpected property losses while delivering exceptional service and support. In this fast-paced environment, you'll work closely with customers, vendors, and internal partners to investigate and resolve claims efficiently and fairly. This is a great opportunity to build your claims expertise, develop strong problem-solving skills, and grow your career with a company that values professional development and continuous learning.

What to Expect 

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST
   

What You Bring 

• A university degree, 2-year college diploma or CIP designation would be an asset
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience in auto or property claims (knowledge of property is an asset)
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Actively pursuing CIP designation 
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
   

Salary Range: 50,200 - $92,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid