Technical Program Operations Manager
About this role
Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.
Technical Program Operations Manager
Location: India
Reports to: Sr. Manager, Technical Program & Project Management
Overview
We are seeking a Technical Program Operations Manager to own the operational governance, administration, automation, and optimization of the Technical Program Management (TPM) tool ecosystem, including Jira, Confluence, Tempo, ScriptRunner, and Asana.
This role partners with Technical Program Management, Product, Engineering, Finance, and Product Operations to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization.
Key Responsibilities
Platform Ownership & Governance
- Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and related integrations.
- Configure Jira workflows, issue types, permissions, custom fields, dashboards, filters, templates, and automation.
- Develop and maintain Confluence standards, templates, and information architecture.
- Manage Tempo rosters, time-tracking standards, and data quality.
- Establish TPM tooling standards, governance, SOPs, and user documentation.
- Manage intake, testing, communication, and rollout of platform and workflow changes.
- Conduct governance and access audits, including onboarding/offboarding.
Reporting & Analytics
- Maintain accurate Jira and Tempo data through recurring audits and backlog hygiene.
- Develop dashboards and executive reporting for CapEx, labor utilization, engineering capacity, resource allocation, portfolio health, and staffing.
- Analyze operational trends and provide recommendations to improve planning and forecasting.
- Support audit requirements with reliable operational data.
Capacity Planning & Operational Excellence
- Support quarterly and annual engineering capacity and resource planning.
- Maintain workforce, roster, and resource planning data.
- Partner with Finance and Engineering leadership to improve forecasting and reporting.
- Identify manual or repetitive processes and implement automation.
- Evaluate tools, integrations, add-ons, and platform capabilities to improve efficiency.
Stakeholder Enablement
- Develop onboarding materials, training, office hours, user guides, and support processes.
- Partner with TPM, Product, Engineering, Finance, and Product Operations teams.
- Support quarterly planning, portfolio reviews, governance forums, and executive reporting.
Qualifications
- Bachelor’s degree in information systems, Computer Science, Business, Engineering, or equivalent experience.
- 5+ years of experience administering Jira and Confluence in a technology/SaaS environment.
- Hands-on experience with Jira, Confluence, Tempo, Script Runner, and Asana.
- Strong knowledge of Jira workflows, permissions, automation, reporting, and administration.
- Experience with workflow automation, APIs, webhooks, scripting, or low-code automation.
- Advanced Excel skills and experience with SQL, Tableau, Sigma, or similar analytics tools.
- Experience building operational dashboards and reporting.
- Experience supporting TPM, PMO, or Engineering Operations teams.
- Knowledge of Agile methodologies, portfolio management, capacity planning, and software capitalization (CapEx).
- Experience working with globally distributed teams and US-based stakeholders across time zones.
- Strong analytical, organizational, communication, and problem-solving skills.
- Atlassian certifications are preferred.
Company at a glance
Definitive Healthcare is the leading provider of data and analytics, focusing on the business side of healthcare. The healthcare market is complex – our intelligence makes it clearer. We cut through the noise, offering the clarity you need to make smarter, faster, more strategic decisions. Because when you succeed, healthcare gets better for everyone.
Making sense of the healthcare market starts with the right intelligence. Our powerful SaaS solutions combine proprietary data, analytics, and deep industry expertise to help biopharma, medtech, healthcare providers, and other leaders accelerate growth and make a bigger impact.
We help you answer the critical questions you face every day—from identifying the right markets and audiences to accelerating commercialization and improving patient care.
Our customers rely on our data and analytics for a variety of strategic use cases, including:
- Total Addressable Market (TAM) definition
- Audience segmentation
- Decision-maker / ideal client identification
- Patient acquisition and retention
- Healthcare professional (HCP) targeting
- Consumer targeting
- Digital advertising / audience activation
- Key opinion leader (KOL) identification & engagement
- Clinical trends tracking & analysis
- Commercial targeting
- Market access strategy
- Go-to-market strategy
- Payor landscape intelligence
Definitive Healthcare has expanded its global client base to 2,400+ and is headquartered in Framingham, Massachusetts, with offices across the U.S., Sweden, and India. We are recognized as a great place to work, including Built In’s 100 Best Places to Work in Boston.
To learn more about how our healthcare data and analytics can help you accelerate growth and your impact on healthcare, visit us at www.definitivehc.com.
Top Benefits
- Industry-leading benefits packages
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