Subject Matter Expert (SME) Removable

Job DetailsJob Location: Tampa Corporate - TAMPA, FL 33634Position Type: Full TimeThe DDS Subject Matter Expert (SME) provides technical expertise, quality oversight, and mentorship for specific DDS Lab products or processes. This role requires hands-on dental laboratory fabrication experience, strong doctor and office communication, and discipline documentation practices to support best practices, troubleshoot issues, investigate escalations, identify root causes, standardize case handling, and help deliver a best-in class customer experience.

Key Responsibilities

Demonstrate technical expertise in one or more assigned product areas, which may include fixed, removable, orthodontic, implant-supported crown and bridge, implant-supported All-on-X, implant-supported overdenture, and Curate high-aesthetic products.
Demonstrate technical expertise in one or more assigned processes, which may include CAD for models, crown and bridge, dentures, frameworks, orthodontic devices, and surgical guides; CAM, including milling and 3D printing; and ceramics, including shade matching.
Define and maintain product specifications, treatment-planning guidelines, material criteria, design parameters, manufacturing processes, and quality standards for assigned products and processes.
Serve as a primary technical resource for investigating, evaluating, and resolving product, process, and quality issues raised by DDS Lab facilities and customers.
Own product-group delegation-of-authority responsibilities and review and approve applicable material lists.
Monitor emerging materials, digital workflows, and industry techniques, including CAD/CAM, 3D printing, and intraoral scanning.
Evaluate and recommend equipment, materials, and fabrication processes that may improve product quality, manufacturing efficiency, and customer satisfaction.
Research and identify product and revenue opportunities that support DDS Lab strategic and operational objectives.
Support new product or service-line launches, including pilots, trials, incorporation activities, and go-to-market support.
Evaluate and approve product-group and process quality standards across clinical review, treatment planning, fabrication, and final product outcomes.
Conduct process audits related to case intake and fabrication workflows.
Support manufacturing-facility quality teams with remake and customer-complaint investigations, root-cause identification, and corrective actions.
Support compliance with FDA, OSHA, and other applicable dental laboratory regulatory standards.
Serve as a key member of the DDS escalation-handling team and communicate with doctors, DSO clinical directors, customers, fabrication sites, and leadership regarding treatment planning, clinical concerns, quality issues, and service performance.
Evaluate product or manufacturing-process engineering change requests and approve related implementation notifications.
Assess technician knowledge and skills for assigned product groups and processes and develop training plans that support consistent customer communication and service.
Mentor junior and mid-level technicians in problem-solving, troubleshooting, and effective communication with doctors and offices.
Create and maintain quality standards, technical standards, training materials, and supporting documentation.
Support Marketing-led customer education programs by providing technical expertise and content support.
Serve as a liaison among dentists, Sales and Account Management, Customer Care, and Production teams for technically complex cases.
Provide technical consultation and support to Sales and Marketing teams.
Assist the Complaint Specialist by researching case issues and providing customer feedback as requested.
Travel as needed.
Qualifications
High school diploma or equivalent required; relevant certifications, such as Certified Dental Technician (CDT), required as applicable to the assigned specialty.
Seven or more years of progressive experience in dental laboratory technology.
Demonstrated expertise across multiple restoration types, including fixed, removable, implant, and orthodontic products.
Proficiency with CAD/CAM systems and digital scanning and design software strongly preferred.
Strong understanding of dental materials science, including zirconia, porcelain-fused-to-metal, lithium disilicate, and acrylic materials.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills, including the ability to communicate technical information clearly to doctors, offices, customers, fabrication sites, and internal teams.
Associate degree or higher in dental technology or a related field preferred.
National Board for Certification in Dental Laboratory Technology certification preferred.
Specialty certification, such as Ceramics, Crown & Bridge, or Removable Partial Dentures, preferred.
Experience with multiple dental laboratory software platforms, such as 3Shape and exocad, preferred.