Transition Service Officer

Department/Location:  

135 – Service/ TSO Offices “Nationwide”

Job Title: 

Transition Service Officer (TSO)

Report to:

NSO Supervisor

Salary Grade: 

ý - Grade 10

($20.18 - $31.39/ hourly)

Type of position:

ý Full-time        o Part-time

Minimum Hours: 40 hr/week

o  Exempt        ý Nonexempt

Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Provide free, professional assistance to discharging men and women of the U.S. Armed Forces in the initial stages of obtaining benefits and services earned through military service and provided by the Department of Defense (DoD) and the Department of Veterans Affairs (VA) along with other agencies within federal, state and local governments.  This position requires that the representative be accredited to practice before the VA, as described in 38 CFR § 14.629.

Essential Functions:

• Excellent communication skills.  Professionally and diplomatically communicate with people inside/outside the organization.  This communication of information can be exchanged in person, in writing, by telephone, facsimile or e-mail
• Excellent time management skills.  Schedule and attend multiple activities both in and out of the office, e.g., formal presentations, client interviews, meetings, training, etc.
• Provide formal briefing presentations, detailing potential benefits
• Review service treatment records and synthesize relevant information for IDES hearings and original VA claims initiation  
• Assist with completion of appropriate claim forms
• Develop specific goals and plans to prioritize, organize, and accomplish clientele workload
• Position may require extensive travel throughout the local area, up to multiple times per week, to receive training, provide services, and attend meetings based on the needs of DAV
• TSOs essential functions do not entail initiating or perfecting VA appeals; or the preparation or presentation of a Statement of Representation in an Appealed Case (VA Form 646)
• Perform other administrative and outreach activities as directed by the office Supervisor

Essential Skills and Experience:

• High school diploma (or equivalent)
• Must be a member, in good standing of the DAV
• Have a basic understanding of DAV’s Constitution, Bylaws and Regulations
• A valid motor vehicle driver’s license (other than motorcycle) is required
• Functional user of standard business computer, Microsoft Office Suite software, and various computerized record systems/databases to retrieve automated DAV, DoD and/or VA records
• General knowledge of legal and/or medical terminology preferred
• Goal attainment is reviewed based on supervisory oversight of the successful facilitation of DAV’s mission of service to discharging service men and women
• May operate DAV owned and/or rented vehicles in conjunction with pre-authorized business activities subject to employee authorized motor vehicle background check and management’s subsequent review and approval

Degree of Supervision:

• Must be capable of performing the essential functions of the position without constant and/or direct supervision; position itself entails no ongoing supervisory responsibilities beyond possible direction of support personnel

Physical Demands and Work Environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:  Job requires sitting up to eight hours a day and standing two to four hours a day.  Body movement primarily in hand and arm functions associated with normal office activities.  Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting pushing and pulling.  
• Work Environment:  The noise level in the work environment is usually minimal.