0000005930.CUSTOMER SERVICE REP I.TAX AC TPR CCC

Receives, processes and responds to a large volume of telephone inquiries from employees, departments and the general public pertaining to County-related services.

Responsibilities

1. Receives and processes incoming telephone calls and inquiries pertaining to motor vehicle registration, title and property tax issues.

2. Provides information and instructions, while referring the more complex inquiries to the Customer Service Representative II

3. Prepares and mails various forms, written instructions or information literature to customers.

4. Maintains logs pertaining to activities performed.

5. Stays abreast of changes in procedures and related laws.

6. Performs other duties as assigned.

Qualifications

Education, Experience and Training:
Graduation from an accredited high school/GED Program. Two (2) years of work related experience in customer service or 30 hours of college credit or a combination of the two.

Special Requirements/Knowledge, Skills & Abilities:
Ability to type 15 wpm or 30 kspm. Ability to maintain poise, tact and professionalism while managing a large volume of telephone calls. Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the general public.

Physical/Environmental Requirements:
Standard office environment. Requires prolonged sitting.