About this role
We are seeking a Desktop Engineer to keep a federal agency's end-user computing environment healthy, secure, and fully documented. This is a hands-on role covering the full endpoint lifecycle, imaging and deploying laptops, managing mobile devices, patching vulnerabilities, and supporting users across Windows and Mac platforms, including support of classified systems.
On a typical day you will:
- Configure and deploy laptops and mobile devices for end users
- Deploy applications using BigFix, Microsoft Intune, and Company Portal on iOS devices
- Manage and support Mac devices using JAMF Pro
- Manage endpoint vulnerabilities using enterprise security tools and drive remediation
- Support Windows laptops and desktops, including personal productivity software and full-disk encryption with BitLocker
- Administer Apple, Android, and mobile devices through Microsoft Intune
- Install, configure, and maintain local and network printers, and support MS Surface Hub interactive whiteboards
- Manage software licenses and maintain hardware/software inventory and documentation libraries
- Perform preventive and remedial maintenance, run diagnostics, and arrange repair or replacement of equipment
- Move and install equipment, upgrade components and drivers, and provision and support email accounts
- 4+ years of desktop/endpoint support experience in an enterprise environment
- Active Secret security clearance (or ability to obtain one); required to support classified systems
- Hands-on experience with endpoint management tools: Microsoft Intune required; BigFix and JAMF Pro strongly preferred
- Experience supporting both Windows and macOS devices
- Experience with mobile device management (iOS and Android)
- Working knowledge of endpoint security and vulnerability remediation
- Experience with full-disk encryption (BitLocker or equivalent)
- Strong documentation habits; inventory, configuration records, and SOPs
- U.S. citizenship required
- Available to work on-site during standard support hours (shifts within 7:00 a.m. – 6:00 p.m., Monday–Friday)
- Preferred: CompTIA A+/Security+; Microsoft endpoint administration certifications; prior federal support experience
We offer a comprehensive benefits package designed to support you and your family:
- Medical (HSA-qualified UnitedHealthcare plan), dental, and vision coverage; company pays 75% of employee premiums
- $100,000 company-paid life & AD&D insurance, with optional voluntary buy-up coverage for you and your family
- Short-term and long-term disability insurance, 100% company paid
- 401(k) with an automatic 3% company contribution; immediately vested, yours whether or not you contribute
- 11 paid federal holidays, 10 vacation days (growing to 20 with tenure), and 10 sick days per year
- Company-paid certification exams and renewals
- Tuition reimbursement up to $5,000 per year
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